Some Key Responsibilities

• Lead the day-to-day operation of the Housekeeping department, ensuring consistently exceptional standards across guest rooms, suites and public areas aligned with LQA standards.
• Recruit, train, coach and develop the Housekeeping team, creating a positive and high-performing culture.
• Reinforce, develop and maintain departmental standards, procedures, cleaning schedules and quality-control processes.
• Conduct regular room and public-area inspections to ensure compliance with Fairmont, LQA and luxury service standards.
• Work closely with Front Office to manage room readiness, arrivals, departures, VIP requirements and special guest requests.
• Coordinate effectively with our Facilities team to ensure maintenance issues are identified, reported and resolved promptly.
• Manage linen, uniforms, guest supplies, cleaning products and departmental inventories to maintain appropriate stock levels and cost control.
• Monitor productivity, staffing levels and departmental scheduling in line with occupancy and operational requirements.
• Ensure all health, safety, COSHH and hygiene requirements are consistently followed.
• Manage departmental budgets, payroll and operating expenses while maintaining the required luxury standards.
• Champion sustainability initiatives and responsible use of resources within the department.
• Build strong relationships across the hotel and promote effective communication between Housekeeping and other departments.
• Lead by example, demonstrating professionalism, attention to detail and genuine care for both guests and colleagues.

Qualifications

• Previous experience in a senior Housekeeping leadership position, ideally within a luxury hotel or resort environment.
• Strong knowledge of luxury/LQA housekeeping standards, room presentation and quality assurance.
• Proven experience leading, motivating and developing large operational teams.
• Excellent attention to detail with a strong commitment to cleanliness, presentation and guest satisfaction.
• Strong organisational and planning skills with the ability to manage competing operational priorities.
• Experience managing departmental budgets, payroll, inventories and productivity.
• Confident communication and interpersonal skills with the ability to build effective relationships across departments.
• Strong understanding of health and safety, COSHH and safe working practices within Housekeeping.
• A flexible and hands-on leadership style, with the ability to remain calm and solutions-focused in a fast-paced environment.
• Previous experience within a Luxury and Lifestyle brand would be advantageous.

Additional Information

• Exclusive Discounts:

  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 30% off food and beverage in on-site restaurants
  • Colleague restaurant

• Being part of The Mere Team – our culture is unique!

• You will benefit from training and development opportunities

• Competitive salary and benefits including pension

• 28 days of holiday including public holidays

• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide

• And last but not least you will get to work with a team of EXTRAORDINARY people

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time