Executive Housekeeper

Immediate Supervisor: General Manager

Major Function

To oversee all aspects of the hotel cleaning operations including all guest rooms and common areas. These areas need to meet or exceed hotel, brand & company standards.

Essential Functions

• Ensure departmental procedures are followed for all brand programs and execute all programs to achieve and exceed goals.
• Ensure Room Attendants/Housekeepers clean and prepare guest rooms to Springwood Hospitality and Brand Standards.
• Brand standard including minutes per occupied room.
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers, and pressers, folding, and distributing the cleaned linen to storage closets and/or carts.
• Recruitment and selection of associates that fit the exact needs of the hotel.
• Training and proper orientation for all associates new and ongoing.
• Scheduling per operating guidelines as outlined by company standards.
• Monitor labor forecast and make scheduling adjustments to meet required parameters.
• Develop, motivate, and orient all Housekeeping associates, providing ongoing direction to deliver excellent guest service.
• Ensure the associates have the necessary tools and supplies to be successful.
• Departmental meetings held at least monthly.
• Performance appraisals conducted in a timely manner.
• Follow all job safety policies, and report any incidents and/or hazards to your direct supervisor.
• Participate in the budget process and operate within the budgeted guidelines while maintaining quality.
• Provide operational support to other departments in relation to housekeeping.
• Handle guest concerns, compliments, and suggestions in a professional manner.
• Secures and maintains custody of equipment, keys, and supplies at all times in order to protect and preserve hotel property.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Provides assistance to other Associates and departments to contribute to the best overall performance of the department and hotel.