Department for Work and Pensions (DWP)
Executive Officer
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The DWP is recruiting for 272 Executive Officers across the UK.
Locations: Barnsley, Birkenhead, Birmingham, Bristol, Glasgow, Great Yarmouth, Inverness, Middlesbrough, Norwich, Pontypridd, Sheffield, Worthing
Dispute Resolution Services (DRS) is at the heart of DWP operations, helping to change people's lives. Our Decision Makers deliver a fast-paced service, providing some of the most vulnerable people with decisions on their benefit entitlement, enabling them and their families to participate fully in society. We work with our customers to understand their individual circumstances, collate and interpret evidence and make decisions that have real life impact.
If a DWP customer disagrees with a decision about benefits, tax credits or child maintenance, they can ask for the decision to be looked at again – this is called a ‘mandatory reconsideration’. DRS provides the service that allows our customers to challenge a benefit decision (mandatory reconsideration) or submit an appeal against a benefit decision.
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A DRS decision maker uses digital and telephone systems to engage with customers who want to challenge their benefit decision. You will be required to make a high volume of telephone calls whilst wearing a headset, providing clear, accurate and compassionate support to customers.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £37,016 DWP contributes at least £9310.08. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
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Closes: 11:55 pm on Wednesday 12th August 2026
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