Customer Service & General Administration

• Manage incoming enquiries and correspondence relating to Foundation activities and operations, ensuring a timely, professional, and customer-focused response.
• Provide a welcoming, professional, and efficient front-of-house service.
• Act as a key point of contact for participants, parents/carers, partners, and stakeholders, ensuring enquiries are resolved effectively or directed to the appropriate team.
• Identify opportunities to enhance the participant and stakeholder experience through the effective use of digital systems and process improvements.
• Review, improve, and streamline administrative processes to enhance organisational efficiency, effectiveness, and service delivery.

Learning & Development Coordination (in partnership with Club L&D)

• Act as the Foundation's key administrative contact for Learning & Development (L&D) activities, working collaboratively with Club L&D, Foundation colleagues, and external providers to support the effective coordination and delivery of learning opportunities.
• Provide administrative support for L&D initiatives and associated processes, including communications, record keeping, systems administration, reporting, and other activities required to support organisational learning and development.

Internal Systems & Project Coordination

• Act as the lead administrator for the Foundation's project management and operational systems (e.g. Asana), ensuring they are maintained effectively and support efficient ways of working across the organisation.
• Support the consistent and effective use of organisational systems and processes by maintaining workflows, monitoring actions and deadlines, and promoting best practice across teams.
• Contribute to collaborative and connected ways of working, helping to improve operational efficiency, service delivery, and outcomes for young people and communities.

Other Responsibilities

• Undertake ad hoc projects and assignments in support of organisational priorities, applying initiative, sound judgement, and a solutions-focused approach.
• Demonstrate a commitment to the organisation’s values, vision, and place-based approach, contributing to an inclusive culture that supports stronger communities, stronger lives, and stronger futures.
• Provide administrative and logistical support for organisational activities, events, and stakeholder engagement opportunities as required.
• Maintain a proactive approach to professional development by participating in relevant training, workshops, and continuous upskilling opportunities.
• Carry out all responsibilities in accordance with legislative guidance and Club/Foundation policies relating to safeguarding, safer working practices, and Equality, Diversity & Inclusion (ED&I).

Person Specification

• Experienced and confident senior-level administrator with a strong commitment to delivering a high-quality and effective service.
• Ability to quickly immerse themselves within the organisation, developing a strong understanding of the work of the Foundation, its structure, and key stakeholders.
• Able to work with professionalism, credibility, and resilience, remaining calm under pressure while building credibility and respect with both internal and external stakeholders.
• Strong organisational and systems administration skills, with experience using CRM, booking, or project management platforms.
• Demonstrates initiative and a continuous improvement mindset, with the ability to identify opportunities to enhance processes, systems, and ways of working.
• Ability to manage multiple priorities, maintain attention to detail, and proactively improve ways of working.
• Passionate about supporting positive outcomes for young people and communities, with an understanding of how effective operational support contributes to organisational impact.
• Able to build positive and trusted working relationships with a wide range of stakeholders, demonstrating professionalism, empathy, and strong communication skills.
• Ability to contribute to an adaptable, respectful, and responsible organisational culture in line with our “SPURS WAY” values.

Skills & Experience

• Experience in a similar role.
• A qualification to degree level (or equivalent) in Business Administration would be beneficial but not essential.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Exceptional literacy skills, with a strong command of grammar, spelling, and punctuation, ensuring high accuracy in written communications, reports, and governance documents.
• Highly organised and detail-oriented, capable of managing multiple priorities and meeting strict deadlines.
• Strong problem-solving skills, with the ability to streamline administrative processes and improve efficiency.
• Excellent verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
• Experience using CRM tools (e.g. Salesforce) and project management tools (e.g. Asana, Monday, etc.) is an advantage.
• Knowledge or experience of working in the charity sector is advantageous, particularly in governance, administration or stakeholder engagement.
• Commitment to diversity, equity, and inclusion, ensuring accessibility and representation in governance materials and communications.

Safeguarding is fundamental to success in all that we do. We are committed to safeguarding and promoting the welfare of all our participants and expect all staff and volunteers to share this commitment. Successful candidates are subject to enhanced DBS checks including the child and adult barred list check, satisfactory references and a UK Right to Work check as part of safer recruitment procedure.