London Southend Airport
Executive Operations Agent - Fixed Term
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Are you a discreet, highly organised, and professional customer service specialist looking to deliver top-tier support in the aviation sector?
We are seeking an Executive Operations Agent to join our dedicated Jet Centre team on a 12-month fixed-term contract to cover Maternity Leave. In this role, you will work collaboratively to provide an exceptional, tailored VIP experience for high-net-worth individuals, confidential clientele, and key aviation stakeholders. You will oversee day-to-day Jet Centre and lounge operations, manage administration, and ensure our facilities and services maintain the highest global standards.
Key Responsibilities
- VIP Customer Experience: Deliver consistent, world-class customer service to clients. Ensure all lounge spaces, bathrooms, and passenger vehicles are impeccably presented and maintained.
- Operational Control: Take full ownership of the operations desk. Handle requests promptly, action flight requests, and oversee daily administrative workflows to keep operations running seamlessly.
- Compliance & Safety: Follow Standard Operating Procedures, Safe Systems of Work, and the Ground Operations Manual at all times. Ensure strict adherence to GDPR regulations when handling sensitive business and client data.
- Stakeholder & Supplier Management: Maintain positive, flexible relationships with third-party service providers, ensuring all delivered services meet the agreed scope and quality standards.
- Incident Reporting: Accurately document, record, and escalate operational incidents to management in accordance with company policy.
- Team Collaboration: Embrace London Southend Airport’s ‘One Team’ culture by supporting colleagues and stepping in across operational areas whenever business needs require.
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What We Are Looking For
Skills & Attributes
- Exceptional Communication: Strong verbal, non-verbal, and written communication skills across all professional levels.
- Detail-Oriented & Organised: Superior attention to detail, time management, and monitoring skills.
- Adaptable & Resilient: A flexible mindset with the ability to pivot in dynamic, fast-changing operational environments.
- Relationship Builder: Confident and welcoming, with a natural ability to foster strong relationships with new and returning clients.
- Flexibility: Willingness to remain flexible regarding shift finish times during flight delays or operational disruptions.
Qualifications & Experience
- Excellent written, verbal, and non-verbal communication skills (Mandatory).
- Intermediate computer literacy and proficiency with Microsoft Office applications (Mandatory).
- Full UK Driving Licence (Advantageous).
- Previous airport or ground handling experience (Advantageous).
- Experience working alongside VIPs, high-profile individuals, or sports teams (Advantageous).
Working Environment & Expectations
This position represents the frontline face of the Jet Centre. The successful candidate will be expected to maintain a professional personal appearance, adhere strictly to uniform and PPE guidelines, and represent the brand with integrity whether on site, during client visits, or at off-site events.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.
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- Apprenticeships: We are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
- Medicash: London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Discounted BUPA dental plan
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders: We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discounts.
Sound good? Hit that apply button, we can’t wait to hear from you!
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