Stakeholder & Relationship Management

• Build and maintain strong relationships with internal and external stakeholders, including partners, funders, trustees and senior leaders.
• Act as a professional representative of the CEO and SLT in meetings, correspondence and stakeholder interactions where appropriate.
• Facilitate effective communication between the CEO, SLT and wider organisation, ensuring key messages and priorities are clearly communicated and understood.

Organisational Effectiveness & Change Support

• Identify risks, bottlenecks and competing priorities, escalating issues and recommending solutions where appropriate.
• Continuously review and improve executive and organisational processes to increase efficiency and effectiveness.
• Support change initiatives and organisational development activities aligned to Greenhouse's strategic objectives.
• Support the planning and delivery of organisation-wide events, staff engagement initiatives and cultural activities.
• Mentor and support junior colleagues, sharing knowledge and promoting best practice across the organisation.
• Contribute positively to leadership discussions and demonstrate a collaborative, solutions-focused approach to challenges and opportunities.

Executive Support to the CEO

• Act as a trusted partner to the CEO, providing proactive, high-level support to maximise effectiveness and focus on strategic priorities.
• Manage and prioritise the CEO's complex and dynamic diary, inbox and commitments, ensuring alignment with organisational priorities.
• Exercise sound judgement in managing competing demands, anticipating needs, risks and opportunities while acting as an effective gatekeeper and maintaining strong stakeholder relationships.
• Coordinate all travel, accommodation, expenses and logistics for the CEO.
• Prepare executive briefings, correspondence, presentations, reports and meeting materials to support informed decision-making.
• Proofread and quality assure high-profile communications, proposals, reports and presentations, ensuring consistency, accuracy and professionalism.
• Provide executive support to other members of the SLT as required.

Experience & Skills

• Proven experience leading and delivering cross-functional projects involving multiple stakeholders, with the ability to manage multiple workstreams and drive successful outcomes.
• Strong business acumen with the ability to understand organisational priorities, identify risks and recommend solutions.
• Experience drafting, reviewing and implementing organisational policies, procedures and governance documentation.
• Demonstrable experience managing competing priorities, exercising sound judgement and operating effectively within a highly confidential environment.
• Exceptional written communication skills, with experience preparing reports, executive briefings, presentations, policies and stakeholder communications.
• Proven ability to build trusted relationships and influence effectively at all levels of an organisation, including senior leaders, trustees, funders and external partners.
• Significant experience providing executive-level support to a CEO, Executive Director, Board or Senior Leadership Team within a complex and fast-paced environment.
• Highly proficient in Microsoft 365, including Outlook, Teams, Word, Excel and PowerPoint, with confidence using project management, collaboration and reporting tools.
• A track record of improving processes, systems and ways of working to increase organisational effectiveness.
• Experience working across multiple functions, building alignment and enabling effective communication between teams.
• Passion for Greenhouse's mission and commitment to making a positive difference for young people.

Who You Are

• A trusted and highly professional executive who operates with discretion, integrity and confidentiality.
• Strategic and commercially aware, able to understand the wider organisational context while maintaining excellent attention to detail.
• Proactive and forward-thinking, anticipating needs and taking action before issues arise.
• An exceptional organiser who thrives in a fast-paced environment and remains calm, resilient and solution-focused under pressure.
• A confident relationship-builder who quickly establishes credibility and trust with colleagues, senior leaders and external stakeholders.
• Comfortable working independently, exercising sound judgement and making decisions within agreed parameters.
• Skilled at navigating ambiguity, managing competing priorities and adapting to changing organisational needs.
• Confident providing constructive challenge, driving accountability and ensuring commitments are delivered.
• Passionate about Greenhouse's purpose, values and culture, acting as a positive ambassador for the organisation.