Role

A pivotal role within each Client EAP Program team, the role of Program Associate supports the Program Manager, Program Director, and wider cross-functional team with all aspects of the day-to-day functioning of the EAP Program. The Program Associate will be a key point of contact for clients on a day-to-day basis and will interact regularly with the cross-functional team to ensure all program metrics remain on track.

This role provides the opportunities to learn the fundamentals of EAP Program management for individuals looking to progress into a Program Management role or develop their careers within the wider Uniphar Pharma business.

Responsibilities

• Maintaining and updating project plans and ensuring the Program is running to time and schedule
• Undertakes all aspects of Client onboarding administration, liaising with colleagues in quality, finance, and legal to ensure all activities are in place prior to program go-live
• Organizes weekly client calls, including working with the Program Manager to set clear meeting agendas, note-taking, and timely provision of minutes and actions to clients
• Supports with day-to-day client queries and escalates and follows up internally to ensure appropriate and timely answers are provided
• Works closely with the Program coordinator team to track and understand the status of HCP enquiries, requests, and orders. Is able to provide weekly updates to Clients during weekly meetings
• Tracking of all monthly reporting, inventory, and maintains budget forecast for provision to clients
• Produces monthly reports for clients aside the Program Manager
• Supports client invoicing at the end of the month
• Deputizes for Program Manager in periods of absence or leave