Hiddenwell
Expansion Projects Manager & Technical Lead
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Expansions Project Manager & Technical Lead
Location: Head Office, Moreton-in-Marsh Central Services (with travel to spa and hotel properties)
Contract: Full-Time | £50,000 - £55,000
About Us
Hiddenwell is a collection of award-winning spa and hotel destinations, creating memorable experiences and treating every guest like a friend of the family.
We share a passion for great hospitality, standout experiences, and operational excellence. We look for people who bring passion, positivity, and individuality, and provide the support and opportunities to develop and grow.
As Hiddenwell continues to expand, we’re looking for an experienced Expansion Projects Manager & Technical Lead to help shape and deliver the technology behind our new and transformed properties.
The Role
We’re looking for an experienced Expansion Projects Manager & Technical Lead to lead the technology delivery behind our hotel and spa property projects.
You’ll take ownership of IT projects from initial site assessment through refurbishment and transformation to go-live and operational handover, ensuring each property has secure, reliable, and scalable technology.
This is a hands-on role combining technical leadership, project management, and commercial thinking.
Key Responsibilities
- Leading IT delivery for property closures, refurbishments, transformations, and reopenings
- Managing technology projects from initial assessment through to go-live and post-opening support
- Assessing technology at new properties, identifying risks, gaps, and opportunities for improvement
- Managing project plans, budgets, milestones, risks, and dependencies
- Leading the implementation of key hotel technology, including PMS, POS, payments, Wi-Fi, networks, telephony, and digital guest services
- Overseeing infrastructure, connectivity, cloud, endpoints, and cybersecurity requirements
- Ensuring properties meet our technology, security, and compliance standards
- Coordinating integrations with wider HR, finance, CRM/CDP, LMS, and data systems
- Working closely with Property teams, General Managers, architects, engineers, and other stakeholders
- Managing technology suppliers, contractors, and implementation partners, ensuring quality and value for money
- Leading testing, UAT, cutover, and IT readiness ahead of property openings
- Providing technical leadership during go-live and post-opening stabilisation
- Ensuring a smooth handover into BAU IT, including documentation, asset registers, and support arrangements
- Capturing lessons learned and improving technology standards and processes for future projects
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What We’re Looking For
We’re looking for someone with strong technical knowledge and project delivery experience, who is comfortable managing multiple projects, suppliers, and stakeholders.
You’ll be able to translate complex technical requirements into practical solutions and communicate confidently with both technical and operational teams.
Experience within hotels, hospitality, leisure, or another multi-site environment would be advantageous, along with strong knowledge of infrastructure, networking, cybersecurity, and business-critical systems.
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As this is a group-wide role, you’ll need to be comfortable travelling to our hotel and spa properties when required.
Why Join Hiddenwell?
You’ll play an important role in the continued growth of Hiddenwell, helping shape how technology is delivered across our new and transformed properties.
You’ll have the opportunity to influence our technology standards, improve how we approach future openings, and ensure our teams have the technology they need to deliver exceptional guest experiences.
Additional Information
- Working 40 hours per week
- Working Monday to Friday, 0900-1700hrs
- Salary: £50,000 - £55,000 - dependant on experience
- Interview Stages: Screening, Technical Interview, Final interview
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries
- Coffee, tea, and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink, and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- A fun, supportive, and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
Skills
- Project Delivery
- Technical Knowledge
- Complex Technical Requirements
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