Adecco
Experience & Events Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Experience and Events London Lead
Location: City of London
Salary: Confidential
Our client, a prominent organisation within the Hospitality sector, is seeking an enthusiastic and experienced individual for the pivotal role of Experience and Events London Lead. This is a unique opportunity to spearhead the delivery of outstanding workplace experiences and events at their London headquarters, contributing to an engaging and vibrant atmosphere for colleagues and visitors alike.
About The Role
In this highly visible position, the Experience and Events London Lead will report directly to the WE&O London Lead and be responsible for the daily execution and continuous enhancement of workplace experiences and events across the London portfolio. This role is essential in ensuring a "one team" service that consistently exceeds expectations for all stakeholders.
Key Responsibilities
Workplace Experience Leadership:
- Develop and implement modern workplace programmes that provide a best-in-class experience for employees and guests.
- Establish and uphold service standards that enhance front-of-house and event interactions.
- Serve as the Subject Matter Expert (SME) for Workplace Experience and Events, driving ongoing process improvements.
Events Leadership And Delivery
- Oversee the complete delivery of events, ensuring seamless execution from start to finish.
- Act as the primary contact for client events, managing event briefs and logistics efficiently.
- Coordinate pre-event meetings to clarify objectives, operational needs, and risk factors.
Client Relationship Management
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Cultivate trusted relationships through proactive engagement and attentive listening.
- Ensure client and guest expectations are met, providing a seamless on-site experience.
- Professionally address complaints, implementing effective action plans for resolution.
Team Leadership
- Develop and mentor a high-performing, motivated team in alignment with the client strategy.
- Promote a collaborative environment across functions and service partners.
- Schedule regular meetings to ensure consistent communication and delivery.
Operational Governance And Continuous Improvement
- Maintain up-to-date operational manuals and event-related documentation.
- Conduct post-event feedback collection and audits to inform ongoing improvements.
- Deliver regular management reports, including event statistics and trend analysis.
Technology And Innovation
- Champion innovation in experience and events delivery through technology and improved operational routines.
- Identify opportunities to enhance booking journeys and communications.
Sustainability And Responsible Delivery
- Integrate sustainable practises into event planning and workplace experience delivery.
- Collaborate with partners to support sustainability goals across operations and events.
Skills And Capabilities
- Excellent written and verbal communication skills.
- Strong stakeholder management abilities and a customer-centric mindset.
- Exceptional planning and organisational skills, with an aptitude for managing multiple projects.
- A collaborative mindset, fostering a "one team" culture.
- Data-literate with robust analytical and reporting capabilities.
- Proficient in MS Office and Outlook; comfortable with event management systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience Required
- Significant experience in workplace experience, events, or facilities management.
- Proven ability to coordinate and deliver complex events in a fast-paced corporate environment.
- Experience in team leadership and the development of motivated teams.
- Data analysis experience in a business context.
This role presents an exciting opportunity to make a significant impact within a dynamic organisation. If you have the passion and experience required to excel in this role, consider this your chance to shine!
Interested candidates are encouraged to submit their applications for consideration. This is an exceptional opportunity to lead in a vibrant setting!
Adecco Commitment
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills