CAPC - Mortgage Brokers
Experienced Administrator
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Experienced Administrator
Mortgage Administration | Alcester, Warwickshire | £25,000–£28,000 per annum | Full-Time, Permanent
About Us
Christopher Allen Private Clients Ltd (CAPC) is a growing mortgage brokerage committed to helping clients secure the right mortgage through clear guidance, reliable service, and regular communication. We are looking for an experienced administrator to join our friendly support team and help keep our advisers and client cases running smoothly.
About the Role
You will provide efficient, accurate administrative support, manage a varied workload, and help progress mortgage applications from submission through to completion. Previous mortgage administration or financial services experience would be ideal, but it is not essential. We are equally interested in an experienced administrator who is organised, confident, customer-focused, and able to learn new processes and systems quickly.
Key Responsibilities
- Process mortgage applications accurately and submit them to lenders on time.
- Collect and check supporting documentation, including identification, income, property, and affordability evidence.
- Track cases through valuation, underwriting, offer, and completion, chasing outstanding information where needed.
- Manage a pipeline of cases and flag potential issues or delays at an early stage.
- Liaise professionally with clients, advisers, lenders, solicitors, estate agents, and other third parties.
- Provide clients with regular updates and a high standard of customer service throughout their mortgage journey.
- Maintain accurate case records and update CRM and back-office systems.
- Support compliance requirements, file checks, and audit readiness.
- Respond to queries promptly and help resolve issues efficiently.
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About You
- Previous experience in an administrative, case management, or customer service role.
- Mortgage administration or financial services experience is desirable but not essential.
- A quick learner who is comfortable picking up new systems, processes, and terminology.
- Excellent organisation and time-management skills, with the ability to manage competing priorities.
- Strong written and verbal communication skills.
- High attention to detail and a commitment to accuracy.
- A proactive, dependable, and customer-focused approach.
- Confidence using Microsoft Office; experience with CRM systems would be helpful.
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What We Offer
- Salary of £25,000 to £28,000 per annum, depending on experience.
- Full-time, permanent position.
- Monday to Friday, with no weekend working.
- Office-based role in Alcester, Warwickshire.
- A supportive and friendly working environment.
- The opportunity to join a successful and growing business.
How to Apply
If you are an experienced administrator looking for a varied role in a friendly, growing business, we would be pleased to hear from you. Please apply with your CV and a short covering note outlining your relevant experience to enquiries@capc.uk.com
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