Aviva
Experienced Claims Assessor
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Locations
This role can be based in any of these locations:
- Bristol
- Eastleigh
- York
- Norwich
- Perth
Salary
£34,000 – £38,000 (depending on level of experience)
About the Role
This is a great job for someone who...
- Has experience in assessing Group Income Protection and/or Individual Income Protection claims and is passionate about supporting people when they need it most.
- Thrives in roles that involve making fair, timely decisions.
- Wants to be part of a collaborative, customer-focused team.
A Bit About the Job
This role exists to assess and manage Group Income Protection and Individual Income Protection claims, ensuring fair and timely outcomes for our customers.
You’ll join a supportive team focused on Income Protection claims, where your expertise will play a key role in delivering great customer outcomes. We’re here to help people through difficult times, and your decisions will directly impact their wellbeing. You’ll work closely with key stakeholders to gather relevant evidence and communicate outcomes clearly and empathetically. Your insight will also help us continuously improve how we support our customers and manage claims effectively.
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Skills and Experience We’re Looking For
- Proven experience assessing Group Income Protection and/or Individual Income Protection claims.
- Strong decision-making skills with the ability to balance customer outcomes and risk.
- Confidence in interpreting medical, financial, and occupational information relevant to IP claims.
- Excellent communication skills – written and verbal – with a customer-first mindset.
- Ability to build effective relationships with intermediaries, employers, medical professionals, and internal teams.
- A proactive approach to continuous improvement and supporting/mentoring less experienced colleagues.
What You’ll Get for This Role
- Starting salary between £34,000 and £38,000 (depending on level of experience).
- Bonus opportunity – 8% of annual salary (depending on performance).
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
- Supportive policies including parental and carer’s leave.
- Flexible benefits including sustainability options such as cycle to work.
- 3 paid volunteering days per year.
- A range of wellbeing support and tools.
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Aviva is for Everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.
How to Apply
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly at vivien.gergaly@aviva.co.
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