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Experienced Customer Services Account Manager
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My client, a well-established and successful manufacturing business, is looking to recruit an experienced Customer Services Account Manager to join their busy Customer Service/Internal Sales team.
This is an excellent opportunity for someone with a strong background in B2B customer service/account management, ideally gained within a manufacturing, engineering, or technical environment.
Key Responsibilities Include
- Managing a portfolio of customer accounts and building strong client relationships.
- Processing customer enquiries, quotations, and purchase orders.
- Liaising with planning, production, engineering, and sales teams to ensure on-time deliveries.
- Providing regular updates to customers regarding order progress and delivery schedules.
- Coordinating customer feedback, complaints, and returns.
- Working with ERP/CRM systems to ensure accurate order processing.
- Supporting the Customer Services Manager and deputising when required.
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The Ideal Candidate Will Have
- Previous experience in a Customer Services Account Manager or Senior Customer Service role.
- Excellent communication and relationship-building skills.
- Experience working within a manufacturing, engineering, or technical environment.
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT skills, including Microsoft Excel and ERP/CRM systems.
- A proactive, customer-focused approach and excellent attention to detail.
If you're looking for your next opportunity with a reputable company where you can make a real difference, I'd love to hear from you.
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At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling, and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills, or relevant experience with regards to a specific role, then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics, etc., please could you also submit a clean copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates, and market...
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