Pets at Home Limited
Experienced Receptionist / Client Services Manager
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Are you an experienced Veterinary Receptionist who loves building relationships with clients and thrives in a busy practice? Or are you a Client Services Manager looking for your next opportunity? At Chester Vets for Pets, we're looking for a friendly, organised and compassionate individual to support our reception team while continuing to provide exceptional care and support to our clients and their pets.
About the Role:
As our Experienced Receptionist/ Client Service Manager, you’ll provide administration and customer facing support within our practice to help us deliver an efficient, professional, and caring veterinary service to the local community.
Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.
Your role will play a key part in identifying new ways of social media and marketing, working and supporting the practice and the team to overcome any day-to-day challenges.
Your great communication skills both verbal and written, will ensure that you are able to resolve all clients’ complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.
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The successful candidate will assist with the behind the scenes day to day activities related to our client service journey, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward. You will also spend time on the Reception Desk each week supporting the team.
Your key responsibilities:
- Dealing general queries efficiently and effectively
- Deal with all concerns with performance, training, conduct and absence management
- Assisting with digital and marketing content within the practice.
- Manage the smooth administration of, and resolve any issues in the delivery of our health care plans
- Managing the practice management system (PMS) system to ensure the smooth running of the day to day in practice
- Promoting wellbeing and being a general support to colleagues.
This is a Part Time role working 25 to 30 hours per week between 8am to 6:30pm during the week. This role will include working 1 in 2 Saturday mornings, 9am to 12:30pm.
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The salary for this role is starting at £26,850 pro rata, depending on experience up to £ 30,250
You will have experience in a clinical customer service role with solid business/administrative duties. Previous experience as a Veterinary Receptionist using ProVet software would be a plus.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location: CH2 2EB
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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