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AIRZONE es una empresa líder en soluciones inteligentes de climatización con presencia internacional. Nuestro compromiso con la sostenibilidad, la tecnología y las personas nos ha convertido en un referente en el sector de la climatización.
¡ÚNETE A LA REVOLUCIÓN DEL CONFORT INTELIGENTE!
En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte!
Job Objective
Provide technical support to customers in the United Kingdom market, both on-site and remotely. Training of customers and technical services associated with the company.
Roles And Responsibilities
Technical Support
- Be a technical reference within the area, with knowledge of solutions at a functional and technical level.
- Pass on knowledge to the team through internal training sessions.
- Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.
- Detection and reporting of new incidents through the channels defined by the company.
- Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.
- Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.
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ATS
- Sizing of the ATS network to cover the services offered by the company.
- Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.
- Technical and procedural training for STAs.
- Monitoring their performance to correct possible misalignments.
- Keep track of service visits.
- Monitor the quality of service of the ATS network with customers.
- Organization of regular webinars to update ATS knowledge, needs, work reports, etc.
- Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc.
Training
- Strengthen customer training (for example, through specific events) in collaboration with the sales network.
- Strengthen training for internal teams.
- Collaboration with the R&D teams to report incidents and product improvements.
- Attend installations to carry out a correct diagnosis.
- Collaboration with the training department to prepare training content.
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Quality
- Reporting of product incidents or malfunctions.
- In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)
- Collaboration with the rest of the company's departments to find solutions to customer incidents.
Basic Education Required
Essential: Higher-level vocational training (Ciclo Formativo de Grado Superior) in Electronics or similar.
Specific knowledge
Essential: Knowledge of electronics.
Desirable: Knowledge of air conditioning/HVAC.
Minimum Experience
1 year of previous experience in a similar position is desirable.
Other Specific Job Requirements
- Usual place of residence: London
- On-site position
- Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and French.
Si compartes nuestros valores y te gusta lo que hacemos, ¡queremos conocerte!
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