Prime Appointments Recruitment Agency
Export & Cross Trade Operatot
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Permanent
£30,000 - £32,000 p/a
Laindon, Essex, England
Office & Administration
On-site
Multi-Modal Export & Cross Trade Operator
Location: Laindon
Job Type: Full-time / Permanent
One of our clients is looking for a proactive, organised, and customer-focused Multi-Modal Export & Cross Trade Operator.
This is an excellent opportunity for an experienced freight forwarding professional who thrives in a fast-paced logistics environment, enjoys building strong customer relationships, and understands the importance of delivering efficient, cost-effective, and reliable export solutions.
The successful candidate will be responsible for managing day-to-day export and cross-trade operations across sea, air, and road freight, ensuring shipments are handled efficiently, compliantly, and to the highest standards of customer service.
Key Responsibilities
Export & Cross-Trade Operations
- Manage the full lifecycle of export bookings, including general export enquiries, shipment coordination, and cross-trade movements.
- Coordinate multimodal shipments across sea, air, and road freight, ensuring timely and cost-effective delivery.
- Arrange collections, overseas deliveries, and the preparation and management of customs documentation.
- Create and maintain accurate shipment records within LBase, ensuring all job details and operational information are up to date.
- Liaise with overseas agents, carriers, third-party logistics providers, customs authorities, and internal departments to ensure smooth operations.
- Monitor shipment progress and proactively resolve any operational issues or delays.
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Customer Service & Business Development
- Deliver excellent customer service by understanding client requirements and meeting, or exceeding, expectations.
- Support sales leads and contribute to developing new business opportunities with existing and prospective customers.
- Assist the sales team with B2B initiatives, accurate data entry, shipment updates, and logistical support.
- Build and maintain strong working relationships with customers, suppliers, and overseas partners.
Commercial & Financial Management
- Negotiate competitive rates and terms with carriers, suppliers, and logistics partners while maintaining high service standards.
- Ensure all job costs are accurately recorded in LBase.
- Prepare and issue export and cross-trade invoices promptly and accurately.
- Liaise with the accounts department to resolve sales and cost queries.
- Work closely with the Branch Manager and colleagues to improve profitability and operational efficiency.
Compliance & Administration
- Ensure all shipments comply with relevant export regulations, customs requirements, and industry standards.
- Maintain accurate records of export transactions, shipment statuses, and compliance documentation for audit purposes.
- Support the development of supply chain processes to improve efficiency and reduce lead times.
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Teamwork & Support
- Work collaboratively with colleagues to ensure the smooth running of the department, particularly during peak periods and holiday cover.
- Provide operational support across other areas of the business when required.
- Assist with the training and development of new team members.
The Ideal Candidate
We are looking for someone who has:
- Previous experience in freight forwarding, ideally within export operations and cross trade.
- A good understanding of multimodal freight, including sea, air, and road exports.
- Knowledge of export documentation, customs procedures, and international shipping requirements.
- Experience liaising with overseas agents, carriers, suppliers, and customers.
- Strong organizational skills, with the ability to manage multiple shipments and competing priorities.
- Excellent communication, customer service, and problem-solving skills.
- Commercial awareness and the confidence to negotiate competitive supplier rates.
- Good numerical and administrative skills, with experience in job costing and invoicing.
- Strong IT skills and the ability to maintain accurate records across operational systems. Experience using LBase would be an advantage.
- A proactive, flexible, and team-oriented approach, with a commitment to delivering high standards of service.
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