Find an apprenticeship
Export Customer Services Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
You will develop practical knowledge of international freight forwarding while supporting customers. You will learn about export documentation, customs processes, transport options, shipment tracking and customer communication, while working towards the International Freight Forwarding Specialist Apprenticeship.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Responding to customer enquiries by email and telephone, providing updates on export shipments
- Preparing, checking and processing export documentation, shipment details and relevant records
- Learning about freight forwarding procedures, customs requirements and international transport arrangements
- Coordinating with customers, overseas offices, carriers and other service providers to help ensure shipments progress smoothly
- Updating internal systems with shipment milestones, delivery information and customer instructions
- Assisting the team with booking arrangements, problem-solving and resolving shipment queries
- Taking part in planned training and completing coursework for the International Freight Forwarding Specialist Apprenticeship Programme
Where you'll work
1st Floor
Christopher Martin Road
Basildon Essex
SS14 3GQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
- Training course: International freight forwarding specialist (level 3)
- Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training schedule
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in: Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Other requirements
The role is office-based and candidates should ensure they can travel reliably to and from the workplace.
About Us
ECU Worldwide is a global freight forwarding organisation specialising in international logistics and supply-chain solutions. As part of the team, the apprentice will gain practical experience in export customer service while learning how shipments move around the world.
We offer a supportive working environment where you can develop your communication, administration and problem-solving skills. You will work alongside experienced colleagues, receive on-the-job guidance and complete the International Freight Forwarding Specialist Apprenticeship Programme.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible full time employment on successful completion of the apprenticeship
Contact
The contact for this apprenticeship is:
- SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
- Diane Ridgley
- diane.ridgley@southessex.ac.uk
- 01702221858
The reference code for this apprenticeship is VAC2000051464.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills