Edmundson Electrical Ltd
External Account Manager
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Company Description
Edmundson Electrical Ltd is the UK’s largest and most successful electrical wholesaler, with over 200 years of history and a strong reputation in the industry. The company operates from more than 380 locations and serves over 100,000 customers nationwide, offering a broad range of over 120,000 products from trusted, market-leading manufacturers. Extensive branch coverage and a large delivery fleet enable fast, reliable delivery to customer premises and sites, as well as in-branch collection supported by specialist advice. Edmundson Electrical places strong emphasis on investing in and developing its people, recognizing that knowledgeable, customer-focused teams are key to its high service standards. The company is proud to hold the Royal Warrant, supplying electrical goods to the sovereign’s households and family members.
Role Description
The External Account Manager is a full-time, on-site role based in Durham, focused on managing and developing relationships with existing and new trade customers. Day-to-day responsibilities include:
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- Visiting customer premises and sites
- Identifying sales opportunities
- Promoting products and services
- Providing informed advice tailored to customer projects and requirements
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The role involves:
- Preparing quotations
- Negotiating prices and terms within company guidelines
- Ensuring orders are processed accurately and delivered on time
The External Account Manager will:
- Collaborate closely with internal branch teams to coordinate stock, logistics, and customer support
- Monitor account performance and address service or delivery issues promptly
- Engage in proactive business development in the local area
- Participate in supplier promotions
- Provide regular reporting on market activity and customer feedback
Qualifications
- Strong account management and relationship-building skills, with the ability to maintain and grow a portfolio of trade customers.
- Sales and negotiation abilities, including experience preparing quotations, closing deals, and meeting revenue or margin targets.
- Solid knowledge of electrical products or construction-related supplies, or a willingness to learn quickly through training.
- Effective communication and interpersonal skills, with the capacity to provide clear product advice and handle customer queries professionally.
- Organizational and time-management skills to plan customer visits, manage pipelines, and follow up on opportunities consistently.
- Comfort working on-site and on the road, with a valid driving license and readiness to visit customer locations regularly.
- Ability to work collaboratively with branch teams, using internal systems to manage orders, stock, and customer information.
- Previous experience in wholesale, electrical distribution, construction supply, or a similar B2B environment is advantageous.
- Basic IT proficiency (e.g., email, spreadsheets, CRM or sales systems) and numeracy skills for pricing and margin calculations.
- High level of integrity, reliability, and customer focus, aligned with Edmundson
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