M Group
External Hire Desk Supervisor
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Role Overview
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
What You'll Be Doing
As External Hire Desk Supervisor, you will be responsible for the day-to-day leadership, coordination, and performance of the Fleet Hire Desk team, ensuring operational targets are achieved while delivering a high standard of customer service to internal customers and supply chain partners. You will oversee all hire desk activities, support team development, resolve escalated issues, and drive process compliance across fleet hire operations.
Working closely with the Hire Desk Manager, you will play a key role in maximising fleet utilisation, controlling costs, maintaining system accuracy, and ensuring service level agreements are achieved across both internal and external hire activity.
Key Responsibilities
- Supervise and coordinate the daily activities of the Fleet Hire Desk team, ensuring workloads are managed effectively and operational targets are achieved.
- Provide leadership, coaching, and support to team members, identifying development opportunities and ensuring processes are consistently followed.
- Manage attendance, holidays, performance reviews, appraisals, and day-to-day people management responsibilities.
- Oversee the Freshdesk ticketing system, ensuring enquiries and hire requests are processed accurately and within agreed timescales.
- Resolve customer, supplier, invoice, and damage disputes, escalating complex issues where required.
- Monitor live hire reports and supplier portals to ensure hire management systems remain accurate and up to date.
- Ensure all hire agreements, purchase orders, and associated documentation are completed accurately and comply with company procedures.
- Maintain accurate account reconciliations and ensure supplier reporting aligns with internal systems and records.
- Liaise with suppliers and account managers to manage service performance and ensure agreed SLA requirements are met.
- Support audits, compliance checks, and operational reviews to ensure fleet assets and records remain accurate and compliant.
- Assist management with recruitment, training, one-to-ones, and continuous improvement initiatives.
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What You'll Bring
- Previous experience within the Fleet or Vehicle Hire industry in a supervisory or team leader capacity.
- Strong leadership skills with the ability to motivate, coach, and develop a high-performing team.
- Proven experience managing customer and supplier relationships while resolving operational issues effectively.
- Good understanding of fleet hire processes, supplier management, and utilisation control.
- Experience using hire management systems such as InspHire, Key2, or similar platforms.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build effective relationships with customers, suppliers, and colleagues.
- Proficient IT skills, including Microsoft Office applications, particularly Excel, Outlook, and Word.
What's in it for You?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension Scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to Work Scheme
- Access to a wide range of discounts and special offers through our online rewards platform
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About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities, and the planet.
- We’re open and seek new and better ways of exceeding expectations.
- We’re together and as one team; the whole is greater than the sum of the parts.
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice, or graduate, or progressing through your career, our people benefit from industry recognised programmes, training, and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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