The Regenda Group
Extra Care Service Manager
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Annual salary of £34,643 (FTE)
Permanent role
Full-time (35 hours), part-time and flexible working patterns available
Fleetwood office base, hybrid working
Proposed Interview Date: Thursday 29th October 2026
The role
The purpose of this role is to provide a high-quality, effective, and customer-focused housing management service to residents living within Extra Care Housing. The post holder will be responsible for the day-to-day management of staff within the Extra Care Scheme, ensuring services are delivered in line with agreed business objectives, organisational policies and procedures, and Regenda’s values to achieve performance targets and support the growth and sustainability of the service.
You will provide advice, guidance, and support to customers and staff in relation to housing management and Extra Care services. This includes leading on the allocation of properties, Monitoring contracts and ensuring contractual obligations are met, operation of the scheme’s services, minor anti-social behaviour issues, safeguarding concerns and building inspections.
The role requires effective liaison with internal teams, external contractors, local authorities, and partner organisations to ensure the scheme remains safe, compliant, and delivers an excellent customer experience. The post holder may occasionally be required to travel to other offices and locations across the Group to support operational requirements.
The right fit
- Confident and professional communicator with excellent interpersonal and customer service skills.
- Experience of working effectively with vulnerable customers, their families, advocates, and partner agencies.
- Strong understanding of housing management, tenancy management, safeguarding, and customer-focused service delivery.
- Proven ability to lead, motivate, coach, and develop teams to achieve high performance and positive outcomes.
- Ability to build and maintain effective partnerships.
- Experience of managing contracts and service level agreements, ensuring obligations are met.
- Strong problem-solving and decision-making skills, with the ability to manage challenging situations calmly and professionally.
- Knowledge of health and safety, fire safety, compliance requirements, and building management responsibilities.
- Experience of managing safeguarding concerns and ensuring appropriate action is taken in line with policies and procedures.
- Strong ICT skills to produce accurate reports and performance information.
- Ability to analyse data, monitor performance, and identify opportunities for service improvement.
- Experience managing budgets would be advantageous.
- Organised and resilient with the ability to manage changing priorities and work under pressure.
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Who We Are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire, and Lancashire. We provide additional support to residents including finding work, money advice, or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training, and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role.
Our People Services team will review your application and will be in touch shortly.
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What We Offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself, and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity, and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest-free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
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