Shared Services Partnership
FAB Support Officer
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Job Details:
Job Reference: HCC624559
Salary Range: £25,186 - £26,244 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 23 August 2026
Interview Date: 7 or 8 September 2026
The Role:
Join our Financial Assessments and Benefits Team as a customer-focused and organised Senior Administrative Assistant and help support some of Hampshire's most vulnerable residents.
As part of our friendly and supportive team, you'll play a vital role in administering financial assessments that determine how much clients are required to contribute towards the cost of their care services. Combining strong administrative skills with attention to detail and excellent customer service, you'll help ensure that assessments are processed accurately, efficiently, and sensitively.
What you’ll do:
- Contact clients by phone and email to book appointments for a team of Assessment Officers.
- Process financial assessment information, ensuring forms and supporting evidence are complete, accurate, and recorded in compliance with General Data Protection Regulation and Data Protection Act requirements.
- Create, maintain, and update electronic client records throughout the assessment journey.
- Communicate with clients and colleagues by phone, email, and in writing, providing clear information and resolving queries.
- Record and communicate assessment outcomes, ensuring information is accurately maintained across care and financial systems.
- Support service delivery through monitoring officer safety, assisting with reassessments, and contributing to continuous improvement initiatives.
What we’re looking for:
- A good standard of education, including GCSE Maths and English at Grade A* to C or 9 to 4, or equivalent, or numeracy and literacy to an equivalent standard.
- Strong administrative, organisational, and workload management skills, with the ability to meet deadlines in a busy environment.
- Good Microsoft Office, Teams, and general IT skills, with confidence using digital systems and technology.
- Excellent attention to detail and the ability to handle sensitive and confidential information appropriately.
- Clear verbal and written communication skills, with a customer-focused and professional approach.
- Ability to work independently and collaboratively, remaining calm under pressure, and committed to achieving high standards.
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Why join us?
- Join a friendly, inclusive, and supportive team that values everyone's contribution.
- Develop your career in administration, finance, and adult social care.
- Make a genuine difference by supporting Hampshire residents to access essential care services.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other roles you may have experience of may include: Senior Financial Assessments Assistant, Financial Assessments Assistant, Financial Assessments Coordinator, Senior Assessment Administrator, Senior Customer Support Coordinator, Customer Support Assistant, Financial Assessment Administrator.
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Values Based Recruitment:
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
Senior Administrative Assistant - FAB Support Officer Candidate Pack
Contact Details for an Informal Discussion:
For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Theresa Jackson, Deputy Team Manager (FAB Support) on theresa.jackson@hants.gov.uk or Linda Scallan, Senior Support Officer on linda.scallan@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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