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Location: United Kingdom, Coventry
Working Location Category: Placed
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will be a dedicated resource within the Back of House Services team, supporting stakeholder requirements as part of a three-person team responsible for Goods In/Goods Out, Postal Services, Service Yard Management, Porterage, and Stores operations at the state-of-the-art facility located at the client site.
You will be responsible for the safe operation, use, and upkeep of Forklift Trucks (FLTs) and Stringos as part of the Macro Group service offering.
The role requires you to provide both internal and external customers with a high-quality service, creating a positive and lasting impression through the consistent delivery of exceptional customer experiences.
You will demonstrate a proactive approach to the timely receipt, dispatch, and movement of goods to designated internal locations for a variety of stakeholders, while also supporting Service Yard and Waste Management activities.
In addition, you will be expected to work overtime as required and adhere to the agreed shift patterns to support operational needs.
Your Responsibilities Will Include
- Maintain customer satisfaction at the highest level at all times and effectively and accurately communicate relevant information where required.
- Promote Macro's brand excellence through its four core company values: Safety First – No Compromise; Client Focus; Creating Opportunities; and Integrity.
- Deliver a customer-focused, end-to-end Back of House (BoH) service, ensuring high standards of customer satisfaction and professionalism at all times.
- Coordinate Goods In/Out operations, including the receipt, distribution, and collection of deliveries, post, and packages, while maintaining accurate records and audit trails.
- Provide porterage support, including the safe movement of equipment and the coordination of logistical requirements for internal events and special activities.
- Operate forklift trucks and associated equipment safely and efficiently, ensuring compliance with site procedures, risk assessments, and health and safety regulations.
- Execute Client User Requests (CURs) and maintain accurate task records using fm24 to ensure service requirements are delivered effectively.
- Maintain a safe working environment through adherence to Standard Operating Procedures (SOPs), risk assessments, and safe systems of work, responding proactively to operational and emergency requests.
- Manage the day-to-day operation of the service yard, including vehicle and visitor access, contractor coordination, and maintaining a clean, safe, and compliant environment.
- Oversee waste management activities, including waste segregation, scheduled and ad hoc collections, record-keeping, consignment documentation, and compliance with environmental and legislative requirements.
- Conduct routine inspections and monitor service yard operations to identify and address potential hazards, ensuring compliance with Health, Safety, and Welfare (HSW) standards.
- Support the management of stores and PPE provisions, ensuring equipment and supplies are maintained, organised, and readily available for engineers and site visitors.
- Build and maintain positive relationships with clients, stakeholders, contractors, and colleagues, resolving queries and concerns in a timely and professional manner while maintaining confidentiality and data security standards.
- Demonstrate flexibility and a proactive approach by supporting additional operational requirements and continuously contributing to the efficient delivery of Back of House services.
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The job holder should ideally have:
Essential Experience And Competencies
- Experience working in a warehouse environment, providing a high-quality and varied service.
- Fluent in English, both written and spoken.
- An enthusiastic and proactive work ethic.
- Experience working in a demanding environment.
- Excellent communication and teamwork skills.
- Strong interpersonal skills and the ability to work effectively with a range of stakeholders.
- The ability to work within a fast-paced, prestigious client environment, with a willingness to go above and beyond expectations.
- The ability to adapt to change and work flexibly.
- Excellent attention to detail and precision.
- Knowledge of Health and Safety requirements and safe systems of work.
Desired Experience and Competencies
- Physically fit and capable of lifting, bending, twisting, and moving heavy furniture comfortably. All personal protective equipment (PPE) will be provided in accordance with Manual Handling requirements.
Internal training will be provided.
Essential Qualifications And Training
- Educated to CSE/GCSE level, including Mathematics and English, or equivalent qualifications.
- Manual Handling training.
Desired Qualifications and Training
- Recognised Health, Safety and Environment qualification(s), for example, IOSH Working Safely or IOSH Managing Safely.
- Valid Forklift Truck (FLT) License.
- Banksman training certification.
- Manual Handling certification.
- Experience or training in Service Yard and Waste Management handling.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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