SC Staff and Consult
Facilities Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Facilities Helpdesk & Administrative Assistant
London | Permanent | 5 days office-based
Facilities knowledge + customer service + administration + genuine career progression
Are you already working within Facilities, Workplace or Office Services and looking for a role where you can build your knowledge, gain greater exposure and genuinely progress your career?
This could be a fantastic next step.
We’re recruiting for a Facilities Helpdesk & Administrative Assistant to join the London office of a leading international professional services firm.
First things first – this isn’t a hands-on maintenance role.
Instead, you’ll sit at the heart of a busy and highly regarded Facilities function, helping to coordinate everything that keeps the office environment working effectively.
The Facilities team is well established and well regarded within the business, and this is a role with real scope to learn and develop. For someone ambitious about building a longer-term career within Facilities, Workplace or Building Management, you’ll gain exposure to experienced Facilities professionals, engineers, contractors, building management and wider projects.
What will you be doing?
You’ll be one of the key points of contact for Facilities enquiries across the London office, managing the Helpdesk and making sure issues are logged, allocated, monitored and followed through to resolution.
A fault is reported. An M&E job needs logging. There’s an access issue. A contractor needs coordinating. Something needs escalating.
You’ll be the person joining the dots.
Your responsibilities will include:
- Managing Facilities Helpdesk enquiries via email, Teams and telephone
- Logging, monitoring and following up Facilities and M&E jobs
- Liaising with building management, engineers, contractors, cleaning teams and other FM suppliers
- Acting as a key point of contact for employees when Facilities issues arise
- Coordinating the appropriate people and resources to resolve problems
- Using Facilities systems including BMS, M&E portals, Digital ID and access control
- Supporting permits to work and Facilities/Health & Safety processes
- Maintaining Facilities records, spreadsheets and documentation
- Supporting new joiner and leaver processes and providing office tours
- Raising purchase orders, processing invoices and supporting office purchasing
- Helping manage office supplies and equipment
- Supporting floor walks and ensuring Facilities areas are maintained to the expected standard
- Getting involved in wider Facilities projects and initiatives across the business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What are we looking for?
You don't need to be an engineer or have extensive technical Building Management experience.
However, you will need some existing exposure to Facilities and enough technical understanding to be comfortable dealing with building-related issues, understanding what is being reported and knowing when and where something needs to be escalated.
Just as importantly, we're looking for someone with excellent customer service and administration skills.
You’ll be dealing with people across the business every day, so you'll need to be approachable, responsive and confident communicating with employees, contractors and suppliers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’ll also need:
- Previous experience within Facilities, Workplace, Office Services or a Facilities Helpdesk environment
- Strong administration and organisational skills
- Excellent customer service and communication skills
- Good systems knowledge, including Microsoft Office
- The ability to prioritise and juggle competing requests
- A practical, common-sense approach to problem-solving
- Confidence following up, chasing and taking ownership of issues
- An interest in developing your technical Facilities knowledge
- A genuine desire to build your career within Facilities or Workplace.
Experience within a professional services environment would be particularly useful, although it isn't essential.
Why consider this role?
Because this isn't simply an administrative job sitting alongside Facilities.
It's an opportunity to become part of the Facilities profession.
You'll be joining a team that is valued within the business, gaining exposure to the operational and technical side of managing a major London office while developing the knowledge and experience that can help you take your next steps within Facilities, Workplace or Building Management.
So, if you're currently a Facilities Administrator, Facilities Helpdesk Assistant, Workplace Assistant, Office Services Assistant or junior Facilities Coordinator and you're thinking “I'm ready to learn more and I want somewhere I can progress” – I would really like to hear from you.
Facilities knowledge, brilliant customer service and strong administration – without needing to pick up the toolbox.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location