CBRE
Facilities and Community Coordinator, Central St. Giles, London, UK
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About The Role
The introduction of an Occupier Engagement & Events Coordinator represents a strategic investment in the overall performance and reputation of the site. Enhancing occupier engagement, improving communication, and delivering on the events programme, this role will contribute significantly to occupier satisfaction, operational efficiency, and long-term asset value.
Proactively engage with occupiers to understand their needs, identify opportunities for improvement, and enhance their overall experience within the property. Provide comprehensive support across the property, delivering a high level of customer service in relation to facilities management matters. Support the planning and delivery of onsite events, helping to ensure their smooth and successful execution.
Role Specific Particulars
- Build and maintain strong relationships with office, retail, and residential occupiers, acting as a key point of contact for all queries.
- Ensure all enquiries are handled promptly, professionally, and to a high standard.
- Assist, plan, coordinate, and deliver on events aligned with the placemaking team. Ensure occupier interests and site objectives are met.
- Manage event logistics, suppliers, and on-site delivery to ensure smooth execution.
- Promote events through effective communication channels to maximize engagement.
- Provide regular updates to occupiers via emails, newsletters, and digital platforms. Issue timely communications regarding building updates, disruptions, or key announcements.
- Ensure a consistently high level of customer service is delivered to all occupiers and visitors. Support front-of-house operations where required to maintain service standards.
The property is a large, iconic mixed-use development located in the West End of London. The successful candidate will form part of a dedicated on-site team of three, playing a key role in supporting the property’s operations and contributing positively to colleagues, clients, and occupiers alike.
What You’ll Do
- Provide regular updates to occupiers via emails, newsletters, and digital platforms. Issue timely communications regarding building updates, disruptions, or key announcements.
- Assist with administrative tasks, including reporting, record keeping, and coordination of works and activities onsite.
- To identify and escalate situations requiring urgent attention.
- Contribute to the planning and delivery of the site’s events programme in collaboration with the Placemaking team, ensuring successful execution and strong occupier engagement onsite.
- To monitor all activities relating to the site, reporting and taking action as appropriate.
- Route issues and requests to the correct resource, track progress, and document resolutions.
- To liaise with tenants and deal with any operational queries they might have.
- To manage work programmes on site in conjunction with the GM and OM, acting as the liaison point for all parties involved.
- To raise any PO’s using the P2P (Purchase to Pay) system.
- Coordinate Health & Safety audits and track follow-up actions to completion.
- To assist in producing weekly, monthly, and quarterly reports and minutes on all aspects of the property’s performance.
- Monitor compliance across the portfolio, including office, retail, and residential assets.
- Provide additional support for maintaining statutory compliance records on Vantify, ensuring accuracy and timely updates.
- Management of the site office at Central Saint Giles.
- To attend and training or development courses as necessary.
- Any other duties as directed by your Line Manager.
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What You’ll Need:
- Ability to build relationships with a wide range of stakeholders.
- Experience in events coordination or customer service roles.
- Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
- Exhibits excellent written communication skills supported by strong IT proficiency.
- Understand and use industry/specific IT applications and able to use IT software such as Word, Excel, PowerPoint, Outlook, and databases.
- A strong team player who promotes a collaborative one team ethos.
- Oriented towards providing excellence in customer services, Proactive, and customer-focused approach.
- Understand working knowledge of fundamental building operations.
- To comply fully with the Health and Safety Policies of CBRE and CBRE Management Services Limited and to understand legislation relating to Health, Safety, and Environment.
- Understand and apply all procedures relating to work activities, including coordination of the CBRE permits and permissions systems for all contractors.
- Highly organized with the ability to manage multiple tasks and able to plan and manage own workload.
- Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
- Willing to learn and expand the processes of the helpdesk function as the role progresses.
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Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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