Support the Estates & Facilities team

Support the Estates & Facilities team in maintaining a safe, well-maintained and effective environment across Prospect Hospice. The postholder will undertake a range of practical facilities and maintenance activities. The role provides an opportunity to develop practical skills and experience across a range of facilities activities.

What you'll do at work

• Complete the relevant apprenticeship programme and associated learning requirements
• Attend training, study and assessment activities as required
• Apply learning from the apprenticeship programme to practical work within Prospect Hospice
• Maintain appropriate records of learning and development
• Take responsibility for progressing towards the required apprenticeship standards and qualifications
• Participate actively in supervision, feedback and development discussions
• Develop an increasing level of independence and responsibility as skills and experience develop
• Support the Facilities Manager and Facilities Technician in delivering the planned preventative maintenance programme
• Assist with routine inspections, checks and maintenance activities across the hospice and retail sites
• Undertake tasks appropriate to the apprentice's level of training, competence and experience
• Assist with the identification and reporting of defects, faults and emerging maintenance issues
• Support the maintenance of accurate records of completed work
• Learn how buildings, equipment and facilities are maintained and managed effectively
• Assist with responding to day-to-day maintenance requests and facilities issues
• Undertake basic repairs and maintenance tasks where appropriately trained and authorised
• Report faults and defects that cannot safely or appropriately be resolved
• Assist the Facilities Technician and Facilities Manager with more complex maintenance activities
• Help to ensure that facilities-related issues are dealt with promptly and effectively
• Maintain a professional and helpful approach when working in areas used by patients, families, staff, volunteers and visitors
• Support the general upkeep and presentation of buildings, facilities and external areas
• Assist with basic tasks relating to furniture, fixtures, fittings and equipment
• Support the movement, installation or removal of equipment and other items where appropriate
• Assist with deliveries, storage and the organisation of facilities-related materials
• Support seasonal and ad hoc facilities activities as required
• Assist with preparing areas for events, activities or operational requirements where appropriate
• Work safely at all times and in accordance with Prospect Hospice policies and procedures
• Follow appropriate risk assessments, safe systems of work and instructions
• Use tools, equipment and materials safely and appropriately
• Report hazards, defects, incidents and near misses promptly
• Support the completion of routine checks and inspections as directed
• Never undertake work beyond the apprentice's level of training, competence or authorisation
• Participate in relevant health and safety and other mandatory training
• Support the Facilities Manager and Facilities Technician when external contractors are working on site
• Assist with preparing areas for contractor visits and works
• Follow appropriate site safety and access arrangements
• Report any concerns regarding contractor activity or site conditions

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE SWINDON

Training course

Property maintenance operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Plan the sequence of work required to carry out routine property maintenance operations.
• Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
• Comply with statutory health and safety regulations and requirements.
• Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
• Comply with key regulatory and legislative requirements, including building regulations.
• Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
• Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
• Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
• Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
• Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
• Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
• Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
• Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
• Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
• Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
• Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
• Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
• Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
• Select and use technical literature and other sources of information and data to address property maintenance problems.
• Record and report information, using digital and written techniques.
• Inspect own work, ensuring it is delivered to the given specifications.
• Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
• Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
• Provide customer feedback whilst maintaining customer service.
• Escalates issues beyond their level of competence and authority.
• Plan the sequence of work required to carry out routine property maintenance operations.
• Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
• Comply with statutory health and safety regulations and requirements.
• Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
• Comply with key regulatory and legislative requirements, including building regulations.
• Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
• Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
• Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
• Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
• Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
• Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
• Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
• Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
• Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
• Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
• Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
• Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
• Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
• Select and use technical literature and other sources of information and data to address property maintenance problems.
• Record and report information, using digital and written techniques.
• Inspect own work, ensuring it is delivered to the given specifications.
• Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
• Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
• Provide customer feedback whilst maintaining customer service.
• Escalates issues beyond their level of competence and authority.