Serpentine
Facilities Assistant
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About the Role
We are looking for a proactive, practical and highly organised Facilities Assistant to support the day-to-day operation of Serpentine’s buildings and grounds. As part of the Facilities team, the Facilities Assistant will help ensure that our galleries, offices and event spaces are safe, secure, well-maintained and presented to the highest possible standard for staff, visitors, artists and partners. The role combines hands-on maintenance responsibilities with operational support, requiring a strong awareness of health and safety, excellent problem-solving skills and a flexible approach to changing priorities.
Hours
The Facilities Team are operational 7 days per week (including Bank Holidays). The role operates on a shift pattern over two weeks, working one week ‘Early’ and the following ‘Late’ (with one-hour unpaid break). You will be working 5 days per week, for 35 hours.
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- Early: 07:00-15:00
- Late: 13:00 – 21:00
Please note, Serpentine is a seasonal art gallery which means these shift patterns are amended during the Summer and Winter periods to accommodate operational needs. Flexibility is required for this role.
Duration of Appointment
This is a permanent appointment, subject to a 3-month probationary period.
Annual Leave
The annual leave entitlement is pro-rated to the full-time equivalent of 25 days per annum rising to 30 days after 5 years’ service. In addition, staff receive a pro-rated entitlement to the 8 Bank Holidays per annum.
Pension
Participation in Serpentine’s auto-enrolment pension scheme. You can opt out if you wish.
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Other Benefits
After completion of your probationary period, we offer other benefits including:
- Discount on certain products such Limited Editions;
- Access to our employee assistance programme;
- Season travel ticket loans and a Cycle2Work scheme.
How to Apply
Please apply with your CV and Cover Letter. In your Cover Letter, please address:
- How your skills and experiences will bring benefit to the role;
- Examples of how you have applied relevant skills and experience we are looking for in your current or previous work;
- What specifically attracts you to this role and Serpentine.
Closing Date
The closing date for completed applications is midnight on 16 August 2026.
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