Mitie Cleaning & Hygiene Services
Facilities Co-Ordinator
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The Role
The Facilities Coordinator is responsible for supporting the day-to-day delivery of facilities management services, ensuring that buildings, equipment, and workplace environments are safe, compliant, and maintained to a high standard. The role involves coordinating contractors, managing service requests, monitoring compliance activities, and supporting operational efficiency across the organisation's facilities portfolio.
Key Responsibilities
Facilities Operations
- Coordinate the daily facilities management activities across assigned sites.
- Act as the first point of contact for facilities-related queries and service requests.
- Manage and monitor the facilities helpdesk system, ensuring requests are logged, prioritised, and resolved within agreed service levels.
- Conduct regular site inspections to identify maintenance requirements, health and safety concerns, or housekeeping issues.
- Support office moves, workspace planning, and furniture/equipment arrangements.
Contractor Management
- Coordinate external contractors and service providers for planned and reactive maintenance activities.
- Ensure contractors comply with site rules, health and safety requirements, and permit-to-work processes.
- Monitor contractor performance and report any issues to the Facilities Manager.
Compliance and Health & Safety
- Support statutory compliance activities, including fire safety inspections, emergency lighting tests, water hygiene management, and other regulatory requirements.
- Maintain accurate records of compliance documentation, certificates, inspections, and audits.
- Assist with incident reporting, investigations, and corrective actions.
- Promote a safe working environment and support organisational health and safety initiatives.
Stakeholder Engagement
- Build positive relationships with employees, contractors, suppliers, and visitors.
- Communicate planned maintenance works and facilities updates to stakeholders.
- Support customer satisfaction by delivering responsive and professional facilities services.
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Essential
Knowledge, Skills and Experience
- Experience working within a facilities, property, workplace, or administrative environment.
- Strong organisational and coordination skills.
- Full UK License and access to own vehicle.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and meet deadlines.
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Understanding of health and safety principles within a workplace environment.
Desirable
- Facilities Management qualification (e.g., IWFM Level 3 or equivalent).
- Experience using Computer-Aided Facilities Management (CAFM) systems.
- Knowledge of contractor management and compliance processes.
- Experience working in a multi-site environment.
Personal Attributes
- Proactive and solution-focused.
- Strong attention to detail.
- Professional and approachable manner.
- Ability to work independently and as part of a team.
Our Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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