Butlin's
Facilities Commercial Assistant Manager
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Facilities Commercial Assistant Manager
Department: Facilities
Employment Type: Permanent - Full Time
Location: Minehead
Reporting To: Jared Wicks
Description
The role of a Commercial Assistant Manager is to support the overall delivery of high-quality, safe, and well-maintained commercial retail, entertainment venues, and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues, and all external grounds and gardens.
Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning.
The postholder leads and motivates a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies.
This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across the resort.
Key Responsibilities
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Leadership & People Management
- Ability to motivate and guide multiskilled teams.
- Confident in providing feedback, coaching, and supporting development.
- Calm, fair, and consistent leadership style.
- Clear and professional communication with guests, team members, and senior managers.
- Ability to translate technical issues into understandable information.
- Good listener, able to understand concerns and respond appropriately.
- Takes responsibility for standards across all commercial and external estate areas.
- Follows through on issues until fully resolved.
Problem Solving & Decision Making
- Can think on their feet during breakdowns, guest complaints, or operational challenges.
- Comfortable prioritising issues in a high-pressure, fast-moving environment.
Organisational Skills
- Manages multiple sites and tasks at once.
- Keeps track of maintenance schedules, PPMs, and operational deadlines.
- Strong sense of structure and planning.
- Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels.
- Identifies early signs of wear, risk, or service failure.
Adaptability & Resilience
- Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
- Remains professional and calm under pressure.
Team Collaboration
- Works closely with retailers, operators, entertainers, security, and facilities contractors.
- Builds strong internal relationships to ensure smooth operations.
Empathy & Emotional Intelligence
- Understands team workloads and personal dynamics.
- Creates a positive, supportive working environment.
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Operational Support
- Ensure tools, materials, and parts are available and stock levels maintained for the department.
- Work collaboratively with the wider facilities and projects team.
- Ensure minimal disruption to guests and operations when completing works.
- Undertake any reasonable duties as directed by the Butlins leadership team.
Guest & Team Experience
- Always focused on delivering great guest experience.
- Anticipates needs, solves issues proactively, and supports brand standards.
Experience & Qualification Requirements
- Level 3 qualification in Facilities management, hospitality management, or building/property maintenance, or equivalent experience.
- IOSH Managing Safely certification
- Full UK driving license
- NEBOSH General certificate (desirable)
- Proven experience in commercial building operations or facilities management, ideally within a resort/holiday park or multi-site retail and leisure hospitality environment.
- Experience supervising a technical or maintenance team
- Experience managing contractors, suppliers, and service partners
Knowledge or awareness of:
- Legionella awareness
- Fire safety awareness
- Asbestos awareness
- EHO audit awareness
- Planned preventative maintenance schedules
- Strong fault-finding and problem-solving skills.
- Ability to work independently and prioritize workload.
- Good communication and teamwork skills.
- Flexible approach to working hours and operational demands.
- Understand and interpret technical drawings/instructions/process
- Experience of H & S Procedures & Requirements, COSHH, Risk Assessments, etc.
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