Butlin's Conferences & Events
Facilities Commercial Assistant Manager
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Role Overview
The role of a Commercial Assistant Manager is to support the overall delivery of high-quality, safe, and well-maintained commercial retail, entertainment venues, and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple retail venues, splash water-world, Funfair, entertainment venues, and all external grounds and gardens.
Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning.
Key Responsibilities
Leadership & People Management
- Ability to motivate and guide multiskilled teams.
- Confident in providing feedback, coaching, and supporting development.
- Calm, fair, and consistent leadership style.
- Clear and professional communication with guests, team members, and senior managers.
- Ability to translate technical issues into understandable information.
- Good listener, able to understand concerns and respond appropriately.
- Takes responsibility for standards across all commercial and external estate areas.
- Follows through on issues until fully resolved.
Problem Solving & Decision Making
- Can think on their feet during breakdowns, guest complaints, or operational challenges.
- Comfortable prioritizing issues in a high-pressure, fast-moving environment.
Organisational Skills
- Manages multiple sites and tasks at once.
- Keeps track of maintenance schedules, PPMs, and operational deadlines.
- Strong sense of structure and planning.
- Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels.
- Identifies early signs of wear, risk, or service failure.
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Adaptability & Resilience
- Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
- Remains professional and calm under pressure.
Team Collaboration
- Works closely with retailers, operators, entertainers, security, and facilities contractors.
- Builds strong internal relationships to ensure smooth operations.
Empathy & Emotional Intelligence
- Understands team workloads and personal dynamics.
- Creates a positive, supportive working environment.
Operational Support
- Ensures tools, materials, and parts are available and stock levels maintained for the department.
- Works collaboratively with the wider facilities and projects team.
- Ensures minimal disruption to guests and operations when completing works.
- Undertakes any reasonable duties as directed by the Butlins leadership team.
Guest & Team Experience
- Always focused on delivering a great guest experience.
- Anticipates needs, solves issues proactively, and supports brand standards.
Experience & Qualification Requirements
- Level 3 qualification in Facilities management, hospitality management, or building/property maintenance or equivalent experience.
- IOSH Managing Safely certification.
- Full UK driving licence.
- NEBOSH General certificate (desirable).
- Proven experience in commercial building operations or facilities management, ideally within a resort/holiday park or multi-site retail and leisure hospitality environment.
- Experience supervising a technical or maintenance team.
- Experience managing contractors, suppliers, and service partners.
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Knowledge or Awareness of:
- Legionella awareness.
- Fire safety awareness.
- Asbestos awareness.
- EHO audit awareness.
- Planned preventative maintenance schedules.
- Strong fault-finding and problem-solving skills.
- Ability to work independently and prioritize workload.
- Good communication and teamwork skills.
- Flexible approach to working hours and operational demands.
- Understand and interpret technical drawings/instructions/process.
- Experience of H&S Procedures & Requirements, COSHH, Risk Assessments, etc.
About Butlin's
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In, and where the team genuinely Care For Each Other, we think you'll fit right in!
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Our Hiring Process
- Applied
- Review
- Phone Interview
- Hiring Manager Review
- Stage One Interview
- It's Decision Time!
- DBS Check
- Hired
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