Kudos Services
Facilities Coordinator
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Salary: Up to £28,000 per annum
Hours: 40 hours per week, Monday to Friday
Location: Warrington
Benefits: 25 days AL + BH, Life Insurance, Pension Scheme, Employee Assistance Programme, salary sacrifice schemes, gym & retailer discounts.
Kudos Services is a specialist facilities management provider delivering high-quality Hard FM services across complex healthcare environments. We are seeking an organised and customer-focused Helpdesk Coordinator to join our Operations team and play a key role in ensuring the effective delivery of reactive and planned maintenance services across our contracts.
This is an exciting opportunity for a proactive individual who enjoys working in a fast-paced environment, coordinating multiple priorities, and supporting operational teams to deliver excellent service to our clients.
Key Requirements
- Experience in a helpdesk, scheduling, coordination, or administration role, ideally within a facilities management environment.
- Excellent communication and customer service skills, with the ability to build positive working relationships with a range of stakeholders.
- Strong organisational skills and the ability to manage multiple priorities and deadlines simultaneously.
- Good IT skills, including Microsoft Office applications and experience working with CAFM systems.
- A proactive and detail-focused approach, with a commitment to maintaining accurate records and delivering high-quality service.
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About the Role
Reporting to the Helpdesk Supervisor/Manager, the Helpdesk Coordinator will be responsible for coordinating, assigning, and scheduling maintenance activities for both in-house engineers and specialist subcontractors through our CAFM system.
- Act as a central point of contact for reactive maintenance requests, ensuring jobs are correctly prioritised, allocated, and progressed in line with contractual service levels.
- Closely monitor works in progress, regular communication with operational teams and contractors, and accurately manage information within the CAFM system.
- Support the wider Operations team through scheduling activities, managing documentation, raising purchase orders, arranging quotations, and assisting with reporting requirements.
- Play an important role in supporting compliance processes, ensuring subcontractor documentation is in place, and helping to maintain high standards of health, safety, and operational performance.
About You
- Highly organised and proactive coordinator who thrives in a busy operational environment.
- Comfortable managing competing priorities, responding to changing demands, and maintaining attention to detail under pressure.
- Possess excellent communication skills and understand the importance of delivering outstanding customer service.
- Build positive working relationships and take pride in providing efficient and professional support.
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Ideally, you will have experience within facilities management, healthcare, or a PFI environment and have worked with CAFM systems. However, we are equally interested in hearing from candidates with strong coordination and administration experience who are keen to develop their career within the FM sector.
Our Values
- Supportive: We embrace partnership working.
- Ethical: We act with integrity.
- Innovative: We take ownership for understanding and improving Kudos.
- Ambitious: We continually strive to deliver the best possible service.
- Passionate: We are proud of the part we play in Kudos & the services we deliver.
Application Process
- Application & CV Screening
- First Stage Interview with Helpdesk Manager & Helpdesk Supervisor
- Final Stage Interview with Head of HR
As part of the recruitment process, you may be required to complete a profiling assessment and/or a role-specific scenario-based assessment.
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