People Group
Facilities Coordinator
Surrey
£33k – £35k/yr
Posted 1 day ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Main Purpose of the Role
The Facilities Coordinator is responsible for supporting the effective delivery of Facilities Management and maintenance activities across a portfolio of properties. The role involves coordinating day-to-day facilities requirements, responding to enquiries, supporting health and safety compliance, and following up on both hard and soft facilities management matters.
The successful candidate will provide a professional, responsive, and customer-focused service while supporting the Senior Facilities Coordinator with the day-to-day administration and management of facilities activities across the property portfolio.
Key Responsibilities
- Support the delivery and coordination of Facilities Management and maintenance activities across the property portfolio.
- Receive and respond to day-to-day enquiries from colleagues, customers, and other stakeholders, providing a timely, courteous, and effective service.
- Support the Senior Facilities Coordinator with premises health, safety, and compliance requirements.
- Ensure a high standard of service delivery is maintained at all times while achieving value for money.
- Develop and maintain strong, professional relationships with stakeholders, colleagues, clients, and suppliers.
- Provide a consistently high level of customer service.
- Manage and support communications with clients, suppliers, and internal teams.
- Proactively manage tasks, priorities, and expectations within the directorate.
- Identify and escalate concerns, risks, or issues to the appropriate senior manager where necessary.
- Contribute to the continued improvement and success of the facilities management service through effective operational support.
General Responsibilities
- Support the delivery of assigned tasks and jobs in conjunction with the Facilities Management Service Desk, ensuring that client or customer requirements, concerns, and complaints are dealt with effectively and communicated appropriately.
- Oversee the completion and accurate recording of regular checks required across the properties.
- Carry out site visits as part of an ongoing service plan.
- Undertake site visits when properties are being brought into the portfolio and assist with establishing the facilities services and requirements for those properties.
- Deliver a range of administrative and customer service activities in support of established systems and processes, ensuring agreed standards are maintained.
- Adhere to established standards of service delivery and support all relevant regulatory, statutory, and technical compliance requirements.
- Support the Senior Facilities Coordinator in delivering initiatives and projects as required, particularly those relating to the mobilisation, transition, and commencement of services at new properties.
- Maintain high standards of health, safety, and welfare at work and take reasonable care of the health and safety of yourself and others.
- Comply with safeguarding policies and procedures where applicable.
- Adopt a safety-first approach and proactively contribute to a culture where health and safety is openly discussed and actively managed.
- Support the effective management of quality, health, safety, and environmental requirements, ensuring that relevant systems and processes are followed and risks are proactively managed.
- Manage services in accordance with applicable quality management standards.
- Promote and actively seek sustainable working practices, processes, and products.
- Undertake any other reasonable duties appropriate to the level and nature of the role, as required by the line manager.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience
Essential
- Previous experience in a customer-facing or customer service role.
- Good understanding of routine property and facilities checks required to maintain compliance.
- Experience of accurately recording and monitoring inspections, checks, and actions.
- Strong written and verbal communication skills, with the ability to clearly articulate findings, issues, and recommendations.
- A proactive approach to managing tasks, priorities, and deadlines.
- Good organisational and administrative skills.
- Experience working in an environment supporting staff, customers, tenants, or members of the public.
Desirable
- Previous experience working within a Facilities Management, property, estates, or service delivery environment.
- Experience in a service-providing or customer-focused organisation.
- Full UK driving licence.
Personal Attributes
Essential
- Able to build trust and establish effective working relationships with clients, colleagues, suppliers, and other stakeholders.
- Takes ownership and responsibility for their work and ensures that deadlines and commitments are met.
- Able to prioritise and plan their own workload effectively in an environment with competing demands and priorities.
- Self-motivated and able to work independently using their own initiative.
- Flexible and adaptable, with the ability to respond positively to changing requirements and working environments.
- A strong and confident communicator.
- Effective problem-solving skills, with a focus on maintaining service continuity and minimising disruption to customers and end users.
- Professional, approachable, and customer-focused.
- Demonstrates a positive attitude towards continuous improvement and service excellence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Education, Knowledge, Skills & Abilities
Essential
- Willingness to undertake relevant professional or vocational training and development where appropriate.
- Good understanding of Facilities Management and/or property-related activities.
- Excellent written and verbal communication skills, with the ability to build positive relationships with customers and stakeholders.
- Good IT skills, including experience using databases, email, and Microsoft Office applications.
- Ability to work collaboratively with colleagues and stakeholders to improve customer service and operational performance.
- Strong administrative and organisational skills.
- A methodical and structured approach to information gathering, recording, and reporting.
- Ability to accurately maintain records and manage information.
- Ability to identify issues, assess priorities, and escalate matters appropriately.
Health, Safety, Quality & Environment
The post holder is expected to:
- Maintain a strong commitment to health, safety, and welfare in the workplace.
- Take reasonable care for their own health and safety and that of others who may be affected by their actions.
- Follow all relevant health and safety, safeguarding, environmental, and quality policies and procedures.
- Proactively identify and report risks, hazards, incidents, and areas for improvement.
- Support a positive safety culture across the properties and facilities portfolio.
- Promote sustainable working practices and seek opportunities to improve environmental performance.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location