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CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Burgess Hill on a permanent basis.
About The Role
We are seeking a highly organised, customer-focused, and proactive Facilities Coordinator to support the delivery of an exceptional workplace experience for every colleague, at every site, every day. This role is ideal for an individual who is passionate about service excellence, operational efficiency, and creating a frictionless workplace environment through effective coordination of facilities services, vendor management, and customer support.
As a CBRE Facilities Coordinator, you will play a key role in supporting the daily operation of the workplace by coordinating service requests, managing work orders, maintaining records, and ensuring vendors, contractors, and stakeholders comply with established procedures and standards. You will work closely with facilities teams, landlords, service providers, and clients to ensure issues are resolved efficiently and workplace services are delivered to a high standard. This position requires a detail-oriented individual who can effectively manage multiple priorities while maintaining a strong customer-first approach.
Our Four Strategic Pillars
- Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand.
- Support operational excellence across all services delivered within the site by ensuring procedures, standards, and processes are consistently followed.
- Help deliver the best buildings at the most competitive costs through efficient administration and coordination of facilities services.
- Create exceptional moments that deliver a frictionless workplace experience for colleagues through responsive and professional service delivery.
What You'll Do
Workplace Coordination & Service Excellence
- Serve as a key point of contact for colleague inquiries, service requests, and workplace support needs.
- Acknowledge and coordinate all client requests and work orders, ensuring timely updates and resolution.
- Support the delivery and adoption of workplace standards, policies, and procedures.
- Foster positive relationships with colleagues, landlords, vendors, and service partners.
- Help create a seamless and frictionless workplace experience through proactive communication and service coordination.
- Escalate issues appropriately while ensuring stakeholders remain informed throughout the process.
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Operational Support & Administration
- Coordinate and track work orders, service requests, vendor proposals, and facilities documentation.
- Maintain department records, compliance documentation, contracts, and filing systems.
- Compile reports and performance information to support operational reviews and decision making.
- Monitor vendor activities to ensure work is completed safely, efficiently, and in accordance with site requirements.
- Support facilities inspections, audits, and compliance activities.
- Assist with budgeting, purchase requests, invoice processing, and cost tracking where required.
- Monitor building-related activities including waste management, recycling programmes, and external service provision.
Vendor & Client Relationship Management
- Work closely with landlords, contractors, and service providers to ensure compliance with agreed procedures, policies, and reporting requirements.
- Monitor contractor performance and support service quality reviews.
- Coordinate access arrangements, permits, and service schedules as required.
- Develop strong working relationships with internal and external stakeholders to support service delivery.
- Provide timely updates on work progress, outstanding actions, and service issues.
Workplace Experience & Continuous Improvement
- Gather and share workplace feedback to support service enhancements and continuous improvement initiatives.
- Identify opportunities to improve processes, service delivery, and operational efficiencies.
- Support workplace programmes and site initiatives that enhance colleague engagement and workplace satisfaction.
- Help ensure all workplace services align with CBRE’s commitment to service excellence and customer experience.
What Success Looks Like
- Service Excellence: Prompt and professional handling of workplace requests and customer inquiries.
- Operational Efficiency: Accurate coordination and completion of work orders, documentation, and reporting.
- Vendor Management: Effective communication and coordination with contractors and service providers.
- Customer Satisfaction: Positive feedback from colleagues and stakeholders regarding workplace services.
- Process Compliance: Consistent adherence to site policies, procedures, and regulatory requirements.
- Values Alignment: Demonstrates CBRE’s RISE values of Respect, Integrity, Service, and Excellence in all interactions.
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What You Bring
- Customer-First Mindset: Commitment to delivering high-quality service and creating positive workplace experiences.
- Organisation & Planning: Strong ability to manage multiple priorities, maintain records, and coordinate activities effectively.
- Communication Skills: Ability to exchange information clearly and professionally with colleagues, clients, and vendors.
- Problem Solving: Ability to follow established procedures to resolve routine issues and identify appropriate escalation paths.
- Technology Skills: Working knowledge of Microsoft Office applications including Word, Excel, Outlook, and Teams.
- Attention to Detail: Strong administrative capability with a focus on accuracy and compliance.
- Relationship Building: Ability to establish and maintain positive relationships with diverse stakeholders.
- Continuous Improvement: Inquisitive mindset with a willingness to identify efficiencies and improve processes.
- Mathematical Skills: Basic numerical skills including calculations involving percentages, discounts, and cost tracking.
Education & Experience
- Up to 2 years of relevant facilities, workplace, property management, administration, or customer service experience.
- Experience within facilities management, workplace experience, property management, or related service environments preferred.
- Additional facilities management qualifications or certifications would be advantageous.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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