Busy Bees Nurseries
Facilities Helpdesk Advisor
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Job Title: Facilities Helpdesk Advisor
Reports to: Helpdesk Supervisor
Based: Hybrid with 3 days a week in our Burntwood head office
Employment type: Full time 35 hours per week
Salary: £24,551 per annum
About The Role
Are you a skilled communicator with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment and have a knack for problem-solving?
If so, we have the perfect opportunity for you!
As Facilities Helpdesk Advisor you will support and assist to ensure the Facilities Department provides a safe working environment for all Centres and complies with all relevant statutory and regulatory requirements.
About Busy Bees And Our Culture
Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the third largest provider in the world with 1000 Centres globally to date, this is the most exciting time to join us!
Working at Busy Bees offers several benefits, including competitive pay, flexible scheduling, opportunities for professional development and advancement. We also offer a supportive and collaborative work environment where you can learn from experienced colleagues and make meaningful connections here.
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About The Benefits
- Sector leading Family Leave
- Big Benefits. Dedicated 24/7 employee benefits platform Hive Reward Gateway with retail, cinema, and travel discounts
- Childcare discounts.
- 33 days holiday including bank holidays with an extra day off for your birthday.
- Health and Wellbeing. We know that sometimes life can be tricky, or you might need guidance so you can lean on our Employee Assistance Program and our Peppy and Mental Health Apps
- Further Training and development.
Responsibilities
- Take requests for maintenance from centres and enter them into the computerised management system.
- Process requests for maintenance and facilities services have been made by centres using telephone or email systems, ensuring all information is entered correctly before forwarding the request to the approved contractor.
- Assist the management team in obtaining best practice for all the Facilities and Facilities Services provided.
- Review daily work levels, backlogs or delays and ensure this is communicated to the appropriate manager and centre directors where required.
- Provide the first point of contact for the Facilities team and deal with initial enquiries, whether verbal or written, and exercise judgement as to the appropriate response, taking immediate action if necessary.
- Adhere to budget constraints and report on financials on a weekly basis.
- Carry out invoicing duties as and when required.
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Key Skills And Experience
- Proven experience in a customer service role, preferably in facilities management or a related field.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and a knack for technical troubleshooting.
- Proficiency in using ticketing systems, databases, and basic office software.
- Ability to remain calm under pressure and handle challenging customer interactions.
- Strong organisational skills and attention to detail.
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