Change Grow Live
Facilities Helpdesk Advisor
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Overview
Facilities Helpdesk Advisor
Full Time | 37.5 hours per week
Help keep every service safe, ready and running.
Behind every welcoming Change Grow Live service is a facilities team making sure our buildings work as they should.
We’re looking for a Facilities Helpdesk Advisor to help coordinate the maintenance, equipment and facilities support that keeps our premises safe, compliant and well maintained.
You’ll be a central point of contact for colleagues, contractors and service providers—turning requests into action, keeping people informed and making sure issues are progressed efficiently.
This is an opportunity to bring organisation, judgement and excellent customer service to a role that supports people across Change Grow Live every day.
Why this opportunity?
This is more than managing a helpdesk.
It’s about creating the environments our colleagues, volunteers and people using our services need to feel safe and supported.
You’ll work closely with the Facilities Management Team, responding to maintenance enquiries, coordinating contractors and maintaining accurate property and compliance records.
From supporting new premises and service relocations to resolving day-to-day maintenance issues, you’ll help ensure our facilities service remains responsive, reliable and focused on what matters.
What you’ll be doing
You’ll:
- Respond to enquiries received through the Facilities Helpdesk and act as the first point of contact for maintenance-related queries.
- Log, monitor and progress requests through our property management systems.
- Coordinate contractors and service providers, arranging site attendance where required.
- Support the opening, relocation and closure of Change Grow Live premises.
- Help services purchase appropriate equipment and facilities-related services.
- Maintain accurate records across our premises, regional accounts and statutory health and safety requirements.
- Attend facilities meetings and provide clear updates to colleagues and stakeholders.
- Support the wider Facilities Management Team and deliver an excellent customer experience.
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Details
Contract: Permanent
Hours: Full time, 37.5 hours per week.
Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.
Responsibilities
About you
You’re organised, responsive and comfortable managing several priorities at once.
You understand that good facilities support is built on clear communication, accurate information and following issues through to completion.
You’ll bring:
- Experience providing helpdesk, facilities, property, maintenance or administrative support.
- Strong customer service and communication skills.
- The confidence to work with contractors, suppliers and colleagues across different services.
- Good IT skills and the ability to maintain accurate databases and records.
- Strong organisation, prioritisation and problem-solving skills.
- Attention to detail and an understanding of the importance of compliance.
- A collaborative approach and the ability to work independently when needed.
Why this role matters
The quality of our buildings has a direct impact on the people who work in and access our services.
Your work will help make sure maintenance concerns are acted on, contractors are coordinated effectively and facilities information remains accurate and up to date.
You’ll help create safe, welcoming and dependable environments where colleagues can focus on supporting people to make positive changes in their lives.
What we’ll give you
You’ll receive 25 days’ annual leave, plus bank holidays, increasing by one day for each completed year of service during your first five years to a maximum of 30 days.
You’ll also have access to:
- A paid Wellness Hour each week.
- Our Wellness Hub and Employee Assistance Programme.
- A contributory pension scheme.
- Shopping, cinema, holiday and lifestyle discounts.
- Training, career development and progression opportunities.
- A supportive and collaborative team.
- Our Refer a Friend Scheme, offering vouchers for an eligible successful referral.
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Make your next move matter
At Change Grow Live, every role contributes to the quality and safety of the support we provide.
You’ll join a team where your organisation, responsiveness and commitment to excellent service will make a visible difference across our organisation.
Our values—Be open. Be compassionate. Be bold.—guide everything we do. If they reflect the way you work, we’d love to hear from you.
A note about using AI in your application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.
We look forward to learning more about you.
We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible.
This opportunity is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application.
Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only.
Salary Range (pro rata if part time)
CGL points 21 to 23 (£27,165.10 - £28,557.79)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Closing Date
9/8/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Chelsie Leach | chelsie.leach@cgl.org.uk
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
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