Carousel Consultancy Ltd
Facilities Helpdesk Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Facilities Helpdesk Executive - FM / Customer Service - East London - £32k-£35k - Shift basis over 7 day week
We are looking for an experienced Facilities Helpdesk Executive, with excellent communication skills and experience utilising CAFM (Computer-Aided Facilities Management software), to join the Building Services team of a well-established and highly successful organisation in East London.
The Role
The Facilities Helpdesk Executive will be the central point of contact for all internal and external clients needing to report issues across the site. You will be responsible for ensuring all faults, enquiries and service requests are logged, prioritised and resolved efficiently.
The role is office-based and requires flexibility to work across a 7-day week (including weekends and bank holidays).
Key Responsibilities
- Key point of contact for all guests (clients, visitors and internal staff) via phone, email and in-person
- Proactively logging, prioritising and managing all reactive, planned and statutory jobs in the CAFM system
- Logging faults, managing jobs, chasing completions, escalating delays and supporting the achievement of SLAs and KPIs
- Maintaining all records and files, ensuring all documentation, reports and compliance materials are correctly saved and tracked
- Supporting monthly compliance audits, preparing documentation and supporting actions
- Producing regular reports
- Supporting event-based facilities requirements including equipment set up
- Raising purchase orders for the team and external contractors
- Maintaining all databases and online systems accurately and in a timely manner
- General departmental administration
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Demonstrable experience providing facilities helpdesk / administration support in a customer-facing, fast-paced role
- Experience using CAFM system (ideally MRI Evolution)
- Experience logging, categorising, assigning and tracking reactive, planned and statutory building services jobs (or similar)
- Impeccable communication skills
- Desire to provide excellent levels of customer service at all times
- Accurate database skills
- Personable, welcoming, proactive and professional nature
- IT literate with strong MS Office
- Ability to learn and adapt to new systems quickly and efficiently
- Accurate attention to detail
- Available to work flexibly across a 7-day week (including weekends and bank holidays)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Interested in this Facilities Helpdesk Executive role?
If you are interested in this opportunity and you have the skills and experience required, please submit your CV immediately, quoting “LP – FM Helpdesk Executive - London”.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location