Facilities Management Monitoring Operative

We are excited to be recruiting for Facilities Management Monitoring Operative.

As the Norfolk & Norwich University Hospital (NNUH) Facilities Management Monitoring Operative, you will provide day-to-day monitoring of the Trust’s Facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes.

The successful applicant will be an integral part of the Estates and Facilities team in support of contract monitoring for the day-to-day interface between the Trust Facilities Team and the Service Providers on Hard and Soft FM matters for both PFI and Off-Site Properties. Developing and maintaining effective working relationships with stakeholders, including building users, the Service Provider and their contractors will be pivotal to the role.

The ideal candidate would have proven experience of Monitoring KPI’s and Experience in maintaining stakeholder relationships. Experience of NHS or clinical settings is also desirable.

The purpose of the FM Monitoring Operative role

• Provide day-to-day monitoring of the Trust’s facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes.
• Work with and support Estates and Facilities Team to ensure a seamless Estates and Facilities management service is always maintained.
• Ensure that all services meet statutory requirements, government targets, Contract Performance metrics and that they are responsive to stakeholder needs.
• Assist with Day-to-Day function and support to the stakeholders, Minute taking and assisting with administrative tasks.
• Assist with Face-to-Face meetings (therefore a driving license is essential).