HM Revenue & Customs
Facilities Management Senior Regional Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Bristol
Job Summary
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Build a Career in Property with HMRC Estates
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
Job Description
This is a key role within the Estates operating model, managing the delivery of facilities management for Total FM Services across the Regions buildings. You will act as deputy to the Head of Estates as required, and provide assurances on their behalf including:
- Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements.
- Supporting the development/evolution of our customer focused services.
- Taking the lead to integrate contractor delivery across the region whilst ensuring robust management of performance on NGFM and PFI contracts across the estate.
- Reviewing and reporting on supplier performance to the Head of Estate and Operational Contract Management, acting to drive continuous improvement.
- Providing leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation.
- Ensuring provision of high quality and consistent communications with customers and key stakeholders.
- Overseeing day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region.
Due to operational needs, this post is full-time only.
Required
This is a key role within the Estates operating model, managing the delivery of facilities management for Total FM Services across the Regions buildings. You will act as deputy to the Head of Estates as required, and provide assurances on their behalf including:
- Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements.
- Supporting the development/evolution of our customer focused services.
- Taking the lead to integrate contractor delivery across the region whilst ensuring robust management of performance on NGFM and PFI contracts across the estate.
- Reviewing and reporting on supplier performance to the Head of Estate and Operational Contract Management, acting to drive continuous improvement.
- Providing leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation.
- Ensuring provision of high quality and consistent communications with customers and key stakeholders.
- Overseeing day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Due to operational needs, this post is full-time only.
Person specification
Here are some of the things you will do as the Facilities Management Senior Regional Lead:
- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications.
- Collaborate with others to integrate customer services at the local level including:
- Support Services
- Security Services
- Furniture, Fittings and Equipment (FF&E)
- Utilities
- Property and Professional Services
- Project Delivery (projects including Lifecycle, Service Design and User Experience (SDUX), Accommodation Improvement, PFI Exit and Office Vacation)
- CDIO (IT service delivery)
- Estates Transformation (commissioning of new facilities)
- Manage customer feedback and complaints.
- Provide a proactive local interface with Total FM suppliers and landlords integrating service provision to customers.
- Assure Total FM supplier and landlord performance in terms of reactive works and planned maintenance/statutory compliance, linked to KPIs.
- Plan, approve and deliver Minor New Works and Accommodation Improvement.
- Ensure seamless close out of day-to-day issues and coordinate problem resolution to emergency call-out.
- Support the mobilisation of new service providers and de-mobilisation of existing suppliers.
- Collate and interrogate management information to enable the effective management of the estate and suppliers.
- Identify and manage customer service and FM risks.
- Plan and manage resources to ensure proactive relationships with customers and key stakeholders.
- Identify risks and manage mitigating actions, providing appropriate and timely escalations to resolve issues effectively, minimising business and operational risk to our customers.
- Contribute to the planning and delivery of targets and objectives in order to meet HMRC Property Strategy as per the Business Plan.
- Be an active member of the BCP Regional Command and Control Team.
- Act as the deputy when required to the Head of Estate.
- Lead and develop the FM team.
Essential To Develop Towards
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 24 months of take up duty.
Additional Security Information
You must hold or be willing to obtain National Security Vetting (NSV) at Security Check (SC) clearance level as a minimum for this role. If successful, a job offer will be conditional on currently holding or obtaining NSV at SC clearance level. We may withdraw the offer of employment if you do not meet the conditions for employment in this role.
Essential Criteria
To be successful in this position the post holder must be able to demonstrate significant recent experience including;
- Extensive experience within a facilities management / contract management function.
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
- Experience in Contract/Supplier Management.
- Demonstration of strong customer relationship management and customer service ethos.
- Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Leadership
- Communicating and Influencing
- Changing and Improving
Salary and Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history including previous skills and experiences up to your last 5 roles (100 words per role), giving a brief summary of what you delivered and any key achievements in each role.
- A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During The Panel Interview You Will Be Asked Behaviour And Experienced Based Questions To Explore In Detail What You Are Capable Of. The Following Behaviours Will Be Assessed
- Managing a Quality Service
- Leadership
- Communicating and Influencing
- Changing and Improving
You will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This Is An Example Of a Strengths-based Question
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location