FACILITIES MANAGER

LONDON

£55,000 - £65,000

My client, a well-established law firm in the City, are seeking a Facilities Manager to head up their Facilities team.

The FM will be responsible for the day-to-day delivery and management, operational oversight, and continuous improvement of all facilities services across the firm including post, reprographics, records management, office services, health & safety, property services, and management of the offsite document production contract, supporting the Head of FM at all times.

This role supports the firm’s strategic objectives and brand standards, ensuring a safe, efficient, and high-quality working environment for all staff and visitors.

Responsibilities

• Deliver the vision and operational strategy for facilities services, in line with the firm’s objectives and standards.
• Champion a “client-first” approach for internal staff, ensuring all workplace touchpoints deliver outstanding service.
• Drive innovation and continuous improvement in service delivery, leveraging technology and best practice.
• Oversee all aspects of facilities services: mailroom, reprographics/print, records management, and floor support.
• Work with the Head of FM to support and oversee, where needed, all aspects of property services, including but not limited to contracts for cleaning, maintenance, security, and minor works.
• Manage the offsite transcription and document production contract, ensuring robust supplier relationships, confidentiality, and service level compliance.
• Maintain oversight of health & safety compliance, including risk assessments, inductions, and emergency procedures, in partnership with the H&S committee and business continuity leads.
• Ensure effective resource planning, team coverage, and service continuity across all sites.
• Support building maintenance projects and coordinate with external contractors and managing agents to minimize disruption.
• Build, inspire, and develop a high-performing, multi-skilled team, fostering a culture of professionalism, collaboration, and continuous learning.
• Oversee recruitment, training, and performance management for all direct reports.
• Provide regular feedback, coaching, and development opportunities.
• Support budget management for facilities services, identifying opportunities for cost savings and service enhancements.
• Assist with tendering, benchmarking, and contract negotiations for relevant suppliers.
• Monitor and report on service usage, spend, and performance, using data and analytics to inform decision-making.
• Play an active role in workplace transformation projects, including office moves, refurbishments, and implementation of new technologies or service models.
• Work closely with the Head of Front of Workplace Services and Director of IT, Property & Facilities to ensure seamless integration of workplace services with IT, property, and facilities strategies.
• Liaise with other business support functions to deliver joined-up solutions and continuous improvement.