BUUK Infrastructure
Facilities Manager
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Job Location: Cardiff
Additional Location Information:
Salary: Competitive
Contract type: Permanent
Posting End Date: 07/09/2026
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Facilities Manager who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
This role involves regular travel to other office locations.
Purpose of this role
To lead and manage facilities operations across the organisation, ensuring safe, compliant, and efficient environments that support business activities. The role focuses on service quality, contractor management, and continuous improvement of facilities provision across a multi site portfolio.
Your Key Responsibilities Are
- Lead and manage the delivery of facilities services across sites, ensuring safe, compliant, and high-quality working environments
- Ensure full compliance with all relevant health & safety legislation, statutory obligations, and organisational policies
- Develop, implement, and monitor planned and reactive maintenance programmes to ensure assets are maintained
- Manage and monitor the performance of external contractors and service providers, ensuring delivery against agreed SLAs
- Oversee facilities projects, including refurbishments, office moves, and improvements, ensuring delivery on time and with minimal disruption
- Primary point of contact for facilities-related issues, ensuring timely resolution and clear communication with stakeholders
- Support and advise colleagues for emergency procedures, business continuity plans, and incident response protocols. Take a proactive role in the event of any incidents at group
- Monitor service performance, analyse data, and implement improvements to enhance the quality and efficiency of facilities services
- Build strong relationships with internal stakeholders to ensure facilities services align with organisational priorities
- Support the Sustainability/Environmental team in delivering Group-wide plans to achieve Net Zero, driving improvements in energy efficiency, waste management, and sustainable operational practices.
- Demonstrate a sound understanding of commercial leases, including key provisions such as lease terms, repairing obligations, service charges, licences for alterations, and dilapidations.
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Qualifications
- A degree, HND, or equivalent qualification in Facilities Management, Building Services, or a related discipline, or demonstrable equivalent professional experience
Experience/Knowledge
- Proven experience in a facilities management or building maintenance role, ideally within a multi-site or complex environment
- Strong understanding of building services, maintenance practices, and facilities operations
- Sound knowledge of health & safety legislation, statutory compliance, and risk management within a facilities setting
- Experience managing contractors and external service providers, with responsibility for monitoring performance against SLAs and KPIs
- Experience of coordinating planned and reactive maintenance activities to ensure service continuity
- Demonstrable experience of managing facilities-related projects, such as refurbishments, relocations, or service improvements
Abilities/Skills
- Excellent communication skills, both written and verbal, with the ability to engage effectively with stakeholders at all levels
- Highly organised with strong planning and prioritisation skills, able to manage multiple tasks and competing demands
- Effective problem-solving skills, with the ability to make sound decisions and respond quickly to operational issues
- Proactive and solutions-focused approach, with a commitment to continuous improvement
- Resilient and adaptable, with the ability to remain effective under pressure and in changing environments
Desirable
- Membership of, or working towards, a recognised professional body (e.g. RICS, IWFM (4+) CIOB, CIBSE
- Health and safety qualification (e.g. NEBOSH or IOSH) desirable
- AutoCAD experience
- Experience implementing service improvements or leading change initiatives within a facilities environment
- Knowledge of sustainability practices, including energy management and environmental initiatives
- Awareness of current facilities management trends, legislation, and best practice
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Conditions of Employment
- You will hold a driving licence.
What Can You Expect From Us
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
- Development opportunities to reach your career aspirations.
- BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
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