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JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the Whole You, personally and professionally.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Manager
Job Summary:
The Facilities Manager is responsible for leading and managing the successful mobilisation, transition and ongoing service delivery of new workplace management, contracts or ventures within the organization. This role ensures the seamless implementation of initiatives, from the planning stage to operational readiness. The Facilities Manager leverages their project management mindset skills, operational expertise and leadership behaviours to successfully deliver transitions on-time, within budget and whilst meeting key objectives.
What this job involves:
- Lead from the front and inspire the team, demonstrate a passionate commitment to end user experience.
- Demonstrate strong operational awareness and understanding of the JLL delivery and customer needs.
- Take responsibility for and lead the role designated workplace activities and associated vendor partners.
- A visibly present and provide a point of contact for client colleagues and other site occupants.
- Create, deliver & sustain, a first-class service provision to the end user.
- Support the site operation through a defined audit process, developing action plans for improvements.
- Bring high levels of attention to detail to the role, setting the highest standards for the visual image of the site.
- Drive ownership of workplace services and relationships throughout the site team.
- Ensure all workplace operational teams performance is aligned to agreed SLA’s.
- Monitor vendor partners to deliver goods and services as expected.
- Be a dependable leader, a self-starter and an innovator with attention to detail which ensures best practice.
- Drive and promote our safety culture within the site.
- Ensure client satisfaction in workplace services.
- Support of short and long-term projects for the client within expected parameters. Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs in ensuring timely solutions and identification and removal of potential roadblocks.
- Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.
- Be the interface for all services between the client and vendor partners.
- Support internal and external audits/reviews from compilation and completion to submission and follow-up.
- Support the strategic development of all services.
- Take ownership for best practice standards and innovation in the role service streams, including identification of opportunities for delivery improvement and cost efficiency introduction.
- Support occupancy planning and management of required internal moves.
- Manage site compliance with latest legislation and regulations.
- Manage finance processes and budget preparation.
- Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.
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This list is not exhaustive, ad hoc duties may be requested from time-to-time as required.
Accountabilities
- Operate and comply with JLL & agreed Client business processes/procedures.
- Take part in regular reviews of the site business continuity plan.
- Maintain a proactive relationship with the services end user and understand the site-based business current and future requirements.
- Proactively support and deliver a collaborative working environment across the workplace team.
- Ensure safe working practices through implementation of JLL HSE standards.
- Ensure that all HSE requirements defined in work instructions are communicated in training.
- Follow required incident prevention and emergency operational controls processes.
- Report of all accidents, occupational illnesses, and emergencies.
- Manage and collaborate with vendor partners to resolve service issues as they arise.
- Provide accurate and timely reporting on performance of vendor partners supporting the site operations.
- Support the implementation of JLL operational initiatives and soft services projects.
- Vendor Management – manage performance, motivate, train and develop the direct and indirect team to ensure performance objectives are met, and performance standards continually improve.
Key Skills
- Proven track record of supporting and leading site based teams across multiple service lines.
- Ability to work without supervision with the ability to drive positive impacts.
- Outgoing, enthusiastic and able to engage with all stakeholders.
- Demonstrate successful contract management and team management.
- Proven ability to build and maintain strong vendor relationships.
- Experience in financial management and identifying cost savings/avoidance.
- Advanced Microsoft Office experience (Excel, Word, Outlook) required.
- Excellent written and oral communication skills, including presentation and negotiation skills.
- Ability to manage multiple projects and priorities.
- Technical engineering background preferably in the building services and maintenance field.
- Ability to network at all levels within the organisation.
- Flexibility and adaptability to changing business requirements is a perquisite for this role.
- Ability to display initiative, confidence and professionalism in all dealings.
Competencies
The candidate must demonstrate the following personal attributes:
- Sound like you? To apply you need to be able to demonstrate the following skills and experience:
- The successful candidate will have knowledge and a proven track record of the following:
- Facilities/Premises Management in a Corporate/Blue Chip environment.
- Experience in managing a quality customer driven service.
- Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines.
- Sound understanding of Health Safety and Environmental issues and requirements.
- Small works / project management in FM environment.
Preferred Qualifications & Experience
- A managerial mindset with experience in a related service environment.
- Demonstrate experience in dealing with customer service and exhibit key skills within this area.
- Competent with localized budgetary and P&L control knowledge.
- Experience in contract management and measurement.
- Experience in working in a change management environment.
- Sound understanding of continuous improvement/problems solving process.
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Preferred Skills & Behaviours
- Excellent PC skills, proficient in Microsoft Office Applications.
- Strong leadership skills.
- Competent in aural, oral and written skills.
- Customer focused.
- Sound problem-solving ability.
- Strong time management skill.
- Possess cultural awareness and sensitivity.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
Location:
On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or
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