Planned Preventative Maintenance (PPM):

• Lead and manage the PPM programme across all eight locations, ensuring planned works are completed on schedule and to the required standard.
• Oversee reactive maintenance, ensuring issues are appropriately prioritised and resolved within agreed timescales.
• Review service reports and ensure remedial actions are progressed through to completion.
• Maintain accurate servicing, compliance, maintenance and asset records across the portfolio.
• Proactively identify maintenance requirements and recurring issues to reduce reactive call-outs.

Facilities & Site Management:

• Coordinate reactive maintenance across the portfolio, prioritising issues based on urgency, member impact and business risk.
• Act as the main point of escalation for site teams on facilities-related issues.
• Work closely with operational teams to ensure facilities standards support a high-quality member and workplace experience.
• Manage complex building issues through to resolution, coordinating contractors, internal teams and other stakeholders as required.
• Liaise with landlords and managing agents on building-related matters, ensuring landlord responsibilities are appropriately managed and progressed.

Budget & Commercial Management:

• Monitor, review and report on monthly facilities expenditure, ensuring spend remains on track against the agreed budget.
• Support annual facilities budget setting, forecasting and ongoing cost management.
• Identify opportunities for cost savings and efficiencies while maintaining operational and service standards.
• Review and challenge supplier quotations, scopes and additional works to ensure value for money.
• Provide regular reporting on facilities performance, expenditure, risks and upcoming requirements.

Projects & Improvements:

• Lead the delivery of small CAPEX, refurbishment and improvement projects across the portfolio from scope through to completion.
• Develop scopes of work, obtain and review quotations and coordinate contractors.
• Manage project budgets, programmes, quality and Health & Safety requirements.
• Support the Head of Projects & Facilities with larger CAPEX and strategic projects.
• Identify future CAPEX and asset replacement requirements through site inspections, maintenance trends and asset lifecycle planning.

Operational Improvement:

• Develop and maintain facilities policies, processes and SOPs to ensure consistent standards across all locations.
• Use maintenance, compliance and supplier data to identify trends and areas for improvement.
• Support new site openings, mobilisations and site exits from a facilities and compliance perspective.
• Drive continuous improvement across building performance, sustainability, operational efficiency and member experience.

WHAT WE'RE LOOKING FOR:

• Strong experience within Facilities Management, Property Management or a similar multi-site operational environment. We are flexible on the industry/sector that you have done this in.
• Good working knowledge of UK Health & Safety legislation, statutory compliance and building maintenance.
• Experience managing PPM and reactive maintenance across multiple locations.
• Strong supplier, contractor and stakeholder management experience.
• Commercially aware with experience managing facilities budgets and controlling expenditure.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Proactive and solutions-focused, with the confidence to take ownership and make decisions.
• Comfortable working with site teams, senior stakeholders, landlords, managing agents and suppliers.
• Experience within co-working, flexible workspace, hospitality or commercial property would be advantageous.
• IOSH, NEBOSH, IWFM or similar Facilities Management/Health & Safety qualifications would be beneficial.