Savills Management Resources
Facilities Manager - Residential - Thames Quarter, Reading
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Purpose of the Role
Savills is seeking an experienced Facilities Manager to deliver facilities management to our existing and future instructions. The FM is responsible for the provision of hard & soft facilities management, statutory Health & Safety compliance, and environmental compliance to our occupiers and visitors.
The Facilities Management network is crucial to the effective delivery of Property Management and is involved in managing a national portfolio of retail parks, offices, industrial estates, and residential schemes. We deliver excellent customer service and ensure exacting standards of presentation and maintenance are delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships; working with Management Surveyors to deliver high-quality property management for the benefit of Savills clients and occupiers.
Team structure
The FM may have line management responsibilities and will work closely with the Operations Support team, Residential Property Managers, Supply Chain, Mobilisation, and other service lines within the Property Management division.
Key Responsibilities
Compliance
- Ensure compliance with all statutory and legal requirements.
- Always ensure the full set of risk assessments is held at each property and on Datastation, and action plans are implemented, diligently and competently.
- Maintain a compliance rating of 95%
- Complete monthly audits for each site and upload them to the system in line with the target date, 25th of each month.
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Operations
- Ensure high standards of cleaning, repair, and presentation are achieved and maintained within property budgets.
- In the event of an emergency, attend site and report in line with the incident process.
- Review service partner performance and deal with shortcomings in partnership with Service Partner+.
- Prepare and implement contingency plans to ensure adequate and suitable site attendance.
- Establish and implement best practice, whilst ensuring safe working practices are always complied with.
- Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the property.
- Where required, conduct and record vacant property inspections in line with insurance requirements and Savills policy.
- Efficient and thorough handover of existing sites between RFMs as and when required.
- It is expected that the majority of your week will be mobile, completing proactive, planned, and reactive site visits.
Occupier relationships
- Monitor activity and update Property Manager on new occupiers, space being vacated, building works.
- In any dealings with occupiers, manage service satisfaction and confidence in Savills.
- Pass on residents’ enquiries to the Property Manager same day.
ESG
- Make decisions and recommendations aligned to the Savills Green Charter.
- Record utility consumption and report as required.
- Set and implement an appropriate environmental strategy for each property, including energy management.
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Finance
- Prepare the first draft of the Service Charge budget for Management Surveyor 4 months in advance of year end (where applicable).
- Monitor Service Charge expenditure and ensure all Contract and Purchase orders are raised and managed as per process and policy.
People
- Annual appraisals of all staff under your Line Management.
- Attendance and team and occupier meetings as required.
- Deliver ‘Toolbox Talks’ to onsite staff and notify onsite staff of new procedures and regulations.
Relationships
- Residential Property Managers
- Safety+
- Savills consultants and support teams
- Occupiers
- Service partners
- Mobilisation
- Workforce+
Skills, Knowledge, and Experience
- IOSH and/or NEBOSH
- Experienced in preparing Service Charge budgets and managing expenditure across several sites.
- Excellent organization and time management.
- Self-motivated and excellent interpersonal skills.
Must haves
- Full, clean driving license.
- IOSH (NEBOSH desirable).
- Fully IT literate.
- Attendance at internal training courses is compulsory, as is the self-identification of training needs.
- Understanding of the section 20 consultation process.
- Proven Residential Facilities Management experience - AIRPM or equivalent industry-recognised qualification preferred.
Working Hours
- 0900 – 1730 (37.5 hours).
Salary
- £45,000 p/a.
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