Teaching, mentoring and technical development

• Maintain a skills matrix for every maintenance operative covering electrical, mechanical, water hygiene, fire safety, fabric and building systems competence, and keep it current.
• Write and review a development plan with each operative, setting out what they will learn next, how they will be taught it, and how competence will be assessed.
• Deliver hands-on coaching on site. Work alongside operatives on live jobs, demonstrate the task, watch them repeat it, and record the outcome.
• Run a monthly toolbox talk at each site on a topic drawn from recent jobs, audit findings or near misses.
• Plan and book external and accredited training where the skill cannot be taught in-house and manage the budget for it.
• Track certification currency across the team and schedule renewals before they lapse.
• Induct new starters against a written standard and sign them off as competent within 90 days.
• Identify tasks currently going to contractors that the team could take on with training and build the case for bringing them in-house.
• Arrange cross-site shadowing so operatives learn plant and systems they do not see at their own building.
• Build a succession route into the maintenance team, including apprenticeships and progression from site to regional roles.
• Feed technical lessons from incidents and plant failures back into training so the same fault is not repeated elsewhere in the portfolio.

Project works, UK and Ireland

• Own the delivery of refurbishment, plant replacement and improvement works across the UK and Ireland sites.
• Write the scope, obtain competitive tenders and recommend award.
• Manage projects on site to programme, budget and specification, and keep the building trading through the works wherever possible.
• Apply CDM duties and hold contractors to the site safety standard.
• Run handover and snagging, and close defects within the liability period rather than absorbing them into maintenance.
• Report progress, spend and risk on each project to the Associate Operations Director and to the Viridis asset management team.
• Support mobilisation on new acquisitions and comment on maintainability and lifecycle cost before handover.

Asset, lifecycle and capex

• Work with the Viridis Real Estate asset management team on capex planning and lifecycle strategy for the UK and Ireland assets.
• Maintain 25-year lifecycle plans for every property in scope and update them annually against current condition data.
• Produce costed business proposals with options, whole life cost and payback so capex decisions can be made on evidence.
• Develop and maintain sinking fund forecasts for each property and reconcile them to the lifecycle plan.
• Keep the asset register accurate, including condition, age, warranty position and replacement date.

Financial

• Manage the FM operating budget across the UK and Ireland portfolio and report variance monthly.
• Provide the detail behind budget plans in time for the budget cycle and support the preparation of monthly management accounts.
• Raise purchase orders before works are instructed, process subcontractor paperwork promptly and keep expenses within agreed levels.
• Review operational efficiency with the Finance Manager and site leads, covering daily jobs, material cost, subcontractor usage and out of hours work.

Group FM consistency

• Work with the Associate Operations Director Europe and the European FM so compliance practice, PPM standards, contractor management and reporting are consistent across the portfolio.
• Agree common FM standards, templates and reporting formats and apply them at the UK and Ireland sites.
• Share what works and what has failed and adopt European practice where it is better than the UK method.
• Contribute to group procurement where scale across both regions produces a better price or a better contractor.

People and stakeholders

• Work within the LUMYA Living values.
• Set objectives and measure performance through appraisals and regular one to ones.
• Manage, motivate and support the team to deliver the required standards, including operatives based at sites the postholder does not work from.
• Cascade relevant information to the team promptly.
• Hold a professional working relationship with site General Managers, the Viridis asset management and acquisitions teams and other stakeholders, and attend the relevant meetings, working groups and forums.
• Prepare monthly reports for the Associate Operations Director and other business reports as required, and make sure the issues raised in them are dealt with.
• Keep a customer focused approach across the portfolio, recognising that maintenance work happens in people’s homes.