Coventry City Council
Facilities Officer (Housing and Homeless)
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Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Facilities Management (FM) Service
The Facilities Management (FM) Service comprises several diverse and multi-disciplined teams that are responsible for the safe operation, management, maintenance, and efficiency of the Council’s property assets. The teams provide a range of services and support to the Council’s operational, commercial, and schools portfolios ensuring the Councils legislative obligations are fulfilled.
- Repairs and Maintenance (R&M) Team: Skilled trades carrying out planned and reactive maintenance to the council and school property portfolio. The R&M function is in the process of commercialisation in order to secure income which in turn funds front line services.
- Compliance and Surveying Team: The Compliance Team ensure portfolio adherence to all statutory obligations in regard to maintenance and servicing and management of asbestos and fire management. In-house technical specialists are responsible for the design and project management of mechanical and electrical works.
- Surveying side of this function: Responsible for ensuring the ongoing condition of the Council property portfolio, administrating the Council’s capital lifecycle fund, new builds, and refurbishment projects.
- Building Cleaning Team: Responsible for ensuring that all Council properties are clean and fit for occupation and securing a high level of occupant satisfaction.
- Property Information Team: Responsible for ensuring all property plans and data are accurate and up to date fulfilling the Council’s obligations for reporting, ensuring Council assets are appropriately insured, including the monitoring of Business Rates information.
- Energy Management Team: Responsible for ensuring the accurate and efficient management of utilities, compliance with legislative framework, and identifying and implementing new green projects and meeting the Council commitments to tackle climate change.
- Facilities Management & Site Services Team: Responsible for ensuring the smooth day to day operation of the portfolio by space planning, service charge preparation and management, contractor management, meeting room setup, porterage, and health and safety management.
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What is the job role?
Under the direction of the Facilities Manager - Housing provide an efficient service to tenants ensuring the housing and homeless housing provision is fit for purpose and carrying out routine and reactive repairs including painting and decoration of the accommodation, carpentry, grounds maintenance, cleaning, and the removal of refuse/furniture and legionella/H&S checks.
We are looking for a proactive and practical Facilities Maintenance Operative to help maintain a safe, clean, and well-presented property portfolio. This is a varied, hands-on role where no two days are the same, combining planned preventative maintenance, reactive repairs, grounds maintenance, and property compliance.
You will carry out a wide range of multi-skilled maintenance tasks, including basic plumbing, carpentry, decorating, flooring repairs, lock changes, PAT testing, and general building maintenance. You'll also be responsible for preparing rooms for new tenants, supporting office moves, maintaining external areas, carrying out compliance checks, and responding to emergency maintenance issues.
Using our CAFM system, you'll manage and update maintenance tasks while working across multiple sites using company vehicles. You'll liaise with contractors, support tenants and colleagues with property-related queries, and ensure all work is completed safely and in line with Health & Safety, COSHH, and lone working procedures.
This role requires someone who is organised, customer-focused, and comfortable working independently as well as part of a team. Flexibility is essential, as occasional out-of-hours work may be required to respond to urgent issues or support operational needs.
If you enjoy a varied role, take pride in delivering high standards, and have a practical approach to property maintenance, we'd love to hear from you.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
You will be a proactive and dependable individual with experience in property maintenance or facilities management and a commitment to delivering excellent customer service.
You will have the ability to carry out a wide range of maintenance duties safely and effectively, work with minimal supervision, and adapt to changing priorities. You will be comfortable using IT systems, maintaining accurate records, and communicating clearly with colleagues, tenants, and contractors.
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You will understand the importance of health and safety, building security, and compliance and be willing to undertake a varied role that includes maintenance, cleaning, grounds work, compliance checks, and responding to reactive repairs.
A full UK driving licence is essential, as travel between sites forms part of the role. Whilst no formal qualifications are required, you must be able to demonstrate good literacy and numeracy skills.
This post works a rotating shift pattern of 7.00am–3.00pm and 10.00am–6.00pm and attracts a 10% shift allowance.
What we offer
- To support work-life balance, we offer a blend of office and home working and a flexi time scheme.
- Salary matching within the advertised grade.
- Competitive local government pension scheme.
- Generous annual leave of 28 days, rising to 33 days after 5 years’ service.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans.
- Are currently in care or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term health condition.
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): 14th August
About Coventry
Coventry has a proud, innovative, and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant, and diverse.
At Coventry, we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together, and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- Coventry City Council Application Process 2.pdf
- Facilities Officer - Job Description & Person Specification.pdf
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