Facility Operations Coordinator - South

Key Responsibilities:

Sales:

• Responsible for the retention and acquisition of existing and new AGP users.
• Adopting a tenacious and consultative sales approach, proactively selling the Artificial Grass pitches throughout the year.
• To research and identify new market and account opportunities.
• Responsible for consistently exceeding monthly targets as an individual and as part of a team.
• Generating new business, whilst also maintaining existing business and ensuring all fees are collected and debt is managed swiftly using the agreed processes.
• Adhering and achieving and reporting on set KPIs – enquiry capture using agreed sales system, follow up contact times, meetings as required and attend any suitable networking events.
• Managing and reporting personal pipeline to ensure a consistently high conversion rate on closed sales.
• Cover of the wider area of the AGP project as required.
• Liaising with Host Clubs and the facilities Operations Coordinators to ensure all usage is paid correctly and in advance of the booking.

Booking system and Administration:

• All bookings are made via a booking system so working with your counterpart, you will manage the system. This which will include facilitating bookings by the users, receiving emails and logging bookings, dealing with complaints & queries and liaising with host clubs to ensure that the user experience is satisfactory. It will also include the following:

  • Maintenance and development of the booking platform, including reporting of any bugs and issues and the evolution of the system.
  • Change requests, including small scale project management of the delivery and testing of these changes.
  • Setting up and developing any new additions to the booking system.
  • Supporting clubs and internal stakeholders with ad hoc requests of support on their booking needs.
  • Ensuring all bookings are paid for in advance and any debt is managed swiftly.
  • Supporting any data and insight needs relating to the National Facilities Manager.
  • Update key stakeholders on changes to the booking platform after completion of change requests.
  • Send marketing and promotional information to our user groups and project stakeholders.
  • Financial administration, including raising purchase orders and invoices in relation to all operational payments.
  • Manage the payment cycles for our key suppliers, including utility bills and maintenance contracts.
  • Lead on all bookings and sales within the Rugby 365 team for the designated area.
  • Lead on the growth of Rugby Union bookings on the RFU AGPs in the designated area.
  • To generate and grow a sustainable revenue stream from other sports and community activity such as football to support the operating costs of the AGPs.
  • To manage revenue and debtors to ensure all fees are paid.
  • To manage and achieve sales targets using the agreed sales system ensuring each aspect of the system is achieved or addressed if it is under performing.
  • Actively promote host club facilities and assist community clubs in increasing usage as required.

Accountabilities:

• Accountable for increasing Rugby 365 online and social media presence reviewing/acting upon any digital insights to increase participation/revenue.
• Accountable for the Rugby 365 booking renewal process and key performance indicators within this area of the business.
• Accountable for generating a strategy/plan for lead generation and managing prospects through the sales systems.
• Work with other RFU staff and stakeholders to identify potential sport, education or community users of AGPs and follow up with any contacts provided.
• Work with the Marketing team to effectively generate leads and raise the profile of RFU facilities.
• Liaise with appropriate contacts in finance team to ensure all revenues are collected in line with RFU financial procedures.
• Ensure effective financial management using the RFU payment system.
• Send marketing and promotional information to our user groups and project stakeholders.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Track record in sales and consistently exceeding individual targets.
• Expertise in generating and converting new business.
• Effective communication and interpersonal skills with excellent customer service and ability to prospect potential customers.
• Proven team worker, working as part of a collective to achieve an overall target.
• Well organised and thorough, working well under pressure and must be self-motivated.
• Skilled in MS Office (Excel, Word, PowerPoint) and generally computer literate with a willingness to learn new systems.
• Experience of using a sales system and achieving sales targets at each element of the system.
• An enthusiasm for, and interest in, sports delivery and improving customers' experience.
• Experience of managing customer relations and revenue generation.
• Solution focused, proactive and pragmatic approach to problem solving.
• Self-starter able to adapt to changing project demands.
• Ability to flex approach to recognise the variety of project stakeholders.
• Good project management skills with the ability to manage multiple tasks.
• Proven experience using an online booking system.
• Proven experience in administration or project management.
• Demonstrable experience in a customer facing role.
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Relevant qualification (ISM or equivalent).
• Practical understanding of the local sporting landscape in England.
• Experience of developing close working relationships with a wide range of people across multi-function teams.
• An understanding of volunteer organisations.
• Preferably will have an enthusiasm and interest in sports delivery.