Northampton General Hospital NHS Trust
Failsafe Officer
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Job Description: Failsafe Officer
About the Role
To work as a Failsafe officer as part of the clerical team to support a team of clinicians.
Key Responsibilities
- To provide a comprehensive administrative and booking support service to the Ophthalmology team.
- To provide effective input into the work of the Trust, to support the achievement of our vision and values.
- Process outpatient referral letters to the Directorate within 24 hours of receipt of the referral, accurately recording details as required on Trust computerised systems.
- Check and action ERS daily.
- Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.
- Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.
- Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.
- Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targets.
- Coordinate referrals to consultants for grading.
- Responsible for new and rescheduled new and follow up outpatient appointment processes ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriate.
- Receive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.
- Ensure patients are contacted verbally to make and agree appointments.
- All appointments to be confirmed by a letter to patient/parent or guardian with regards to children.
- Liaise with consultants and secretaries regarding clinic availability.
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Working Conditions
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the Directorate as and when required. This support should be provided between the hours of 8.00 am to 17.00 unless otherwise specified at a local level.
Application Process
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
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About Us
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Contact Information
For further details / informal visits contact:
- Name: Nicole Banks
- Job title: Service Support Manager
- Email address: nicole.banks@nhs.net
- Telephone number: 01604 545984
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