University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Failsafe Officer, Ophthalmology
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The Failsafe Officer (FO)
The Failsafe Officer (FO) will support the Ophthalmology Service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff, and patients to manage and develop the overall patient pathway.
Responsibilities
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Oversee the day-to-day management plans for patients through liaison with clinicians for:
- Investigations
- Treatment plan
- Review and assessments
- Ongoing treatment
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Ensure all patient events are appropriately recorded, accurately, and timely on the Patient Administration system (PAS).
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Maintain an accurate tracking system and monitor compliance with defined treatment timelines for all patients.
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Liaise with clinicians, service managers, waiting list staff, and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance.
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Work with the Lead Clinician and Ophthalmology Access Manager on service demands and available capacity, implementing any changes required to maintain a fully compliant service.
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Provide regular reports on patient pathways and tracking compliance to Trust clinicians, managers, and PCT representatives.
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The post holder must be able to prioritize their workload and have the ability to work autonomously and often under pressure.
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Coordinate and monitor patient pathways to ensure timely treatment and compliance with targets.
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Maintain accurate patient tracking systems and validate data across multiple clinical systems.
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Liaise with clinicians, nurses, managers, administrators, and support departments to support service delivery.
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Monitor service demand and capacity, helping to manage clinics, waiting lists, and treatment scheduling.
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Support service development, projects, reporting, audits, and system improvements.
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Respond to patient enquiries and assist with complaint investigations.
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Coordinate treatment sessions with booking and theatre teams to maximize productivity.
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Provide administrative support, including arranging meetings and taking minutes.
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About the Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
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We are proud to be recognized as a Pathway to Excellence® designated organization – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organization that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organization's core values.
Contact Information
For further details / informal visits contact:
Name: Natalia Zatorska
Job Title: Administration Manager
Email Address: natalia.zatorska@uhcw.nhs.uk
Telephone Number: 02476966530
Lewis Burkacki
Job Title: Admin Manager
Telephone Number: 0247696 6505
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