Bright Horizons
Family Care Programme Advisor - HR
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Family Care Programme Advisor (HR)
Salary: £DOE
Hours: 37.5 per week / Monday-Friday
Job Type: Permanent / Full Time
Location: Client site based in the Farringdon/Blackfriars area of London
This is an office-based role with flexibility of working from home 1 day per week.
Closing Date: 24th August 2026 - All applications need to attach an up-to-date CV to be considered
Purpose of the Role
- Provide expert support and guidance across the EMEA Family Care Programme.
- Manage complex parenting leave cases, ensuring accurate advice, compliance, and a positive employee experience.
- Partner with HR teams and stakeholders across multiple countries to deliver high-quality case management and programme support.
- Drive continuous improvement, maintain programme resources, and support key Family Care initiatives across the EMEA region.
What We Can Offer You
- Flexible working and holiday entitlement
- Discounted childcare
- Employee recognition and awards
- Retail, leisure, and holiday discounts
- Wellbeing support and resources
Why Join Us?
At Bright Horizons Work+Family, we partner with some of the world's leading organisations to support their employees through every stage of life, enabling employees to thrive both at work and at home.
We are recruiting a Family Care Programme Advisor to join one of our clients within the financial services sector. Based on-site in London, you will play a pivotal role in supporting employees, managers, and HR teams with highly complex family-related leave cases across a global workforce spanning more than 20 countries.
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As a subject matter expert, you will provide guidance on a broad range of leave policies and programmes, including maternity, paternity, adoption, shared parental leave, carers' leave, and other family-related benefits.
Navigating varying legislative requirements, company policies, and cultural considerations across multiple regions, you will ensure employees receive consistent, accurate, and compassionate support throughout their leave journey.
This is a unique opportunity to work within a fast-paced, international environment where you will directly influence the employee experience during significant life events. If you have a passion for employee wellbeing, complex case management, and delivering exceptional service on a global scale, we'd love to hear from you.
Key Accountabilities
- Provide expert support across the EMEA Family Care Programme.
- Manage complex parenting leave cases and policy queries across multiple countries.
- Ensure accurate case management, compliance, and timely resolution of escalations.
- Partner with HR and key stakeholders to support employees and improve the programme.
- Maintain EMEA resources, support projects, and drive continuous improvement initiatives.
- Provide guidance and support to colleagues while delivering an excellent employee experience.
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Essential / Desired Experience and Qualifications
- Essential:
- EMEA HR advisory experience, including complex and sensitive case management
- Knowledge of EMEA leave policies and multi-country HR processes
- Experience working in a fast-paced corporate environment
- Strong communication, organisation, and stakeholder management skills
- CIPD Level 5 (or a relevant degree)
- Desirable:
- Experience supporting EMEA-wide projects
- Proactive, collaborative, and solutions-focused approach
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Proud to be a Great Place to Work for 20 years. Apply today!
We look forward to receiving your application.
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