Prison Advice and Care Trust (Pact)
Family Engagement Manager (Scale 2)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Family Engagement Manager (Scale 2)
Location: HMP Send, Ripley, Surrey
Salary: £29,452.50 FTE (£14,726.25 actual earnings)
Hours: 18.75 hours per week – Tuesday plus 1.5 days to be agreed. This post will cover weekend visits on Saturdays and Sundays for annual leave and sick leave
Contract: Permanent, part time
Closing date: 25 September 2026
Have you got what it takes to support the prisoners, their families and significant others?
Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners' children and families and prisoners.
About the Role
To lead the delivery of Pact's family engagement services at HMP Send – in line with contractual requirements, the prison's operational and security arrangements, and in accordance with Pact's own practice standards and its operating policies, processes and procedures.
To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).
To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.
Aims
To promote the health and well-being of prisoners, family members and significant others during an individual's stay in custody and through the gate, by:
- Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners' care and rehabilitation plans
- Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted
- Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres.
- You will have excellent customer service and IT skills.
- You will also have excellent organisational skills and the ability to manage a demanding workload.
- You will have the ability to contribute to planning and development of Pact's work and have knowledge of safeguarding/child protection practice.
- Furthermore, you will have excellent interpersonal communication skills and the ability to build partnerships with a range of agencies.
About Us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Cycle to Work Scheme
- Life Assurance
- Season Ticket Loan
- EAP Scheme
How to Apply
If you feel that you meet the requirements of this exciting role, please complete an application form by clicking the 'Apply now' button.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other Information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
If you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over), a certificate of good conduct from the Police Force of the country of residence will also be required.
You may have experience in the following: Family Support Manager, Family Services Manager, Visitor Centre Manager, Visits Centre Manager, Family Engagement Worker, Family Support Worker, Family Caseworker, Prison Family Support Worker, Offender Family Services, Children and Families Manager, Service Manager, Charity Services Manager, etc.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location