What We’re Looking For

We are looking for people who can build positive, professional relationships with children, young people, families, colleagues and partners. You will need to be empathetic, organised, flexible and confident in working with families who may be experiencing a wide range of needs, including distress, conflict or complex circumstances.

• Experience of working with children, young people and families with a wide range of needs.
• Strong written and verbal communication skills.
• The ability to listen, show empathy and build trusting relationships.
• Good problem-solving skills, including the ability to understand need, analyse information and identify practical solutions.
• Experience of developing effective working relationships and support plans with families and colleagues.
• An understanding of safeguarding, risk management, child development and adolescent development.
• Strong organisational skills, including the ability to manage your own workload and maintain accurate records.
• A commitment to equality, diversity, inclusion, confidentiality and information governance.
• A relevant foundation-level qualification or equivalent significant experience in children’s services.

Special Conditions

You may be required to work evenings and weekends as needed. The role is subject to a Disclosure and Barring Service (DBS) check and requires the ability to travel efficiently across the borough. Basic digital skills are essential for accessing and using employee self-service systems.

A full induction and training package will be available to support you in the role.

For more information, please contact either Julie.Jones@walsall.gov.uk or Georgina.Atkins@walsall.gov.uk.

Apply today and help us build brighter futures for children, young people and families in Walsall.

Closing date: 21st September 2026. Interviews to take place on 28th September 2026

View Job Description and Employee Specification [https://uat-ace-walsall.pantheonsite.io/sites/default/files/2026-09/G7SUPP1581CS%20Family%20Help%20Support%20Worker.pdf]

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet [https://go.walsall.gov.uk/sites/default/files/2023-12/Information%20for%20Applicants%202023_0.pdf] for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.  

Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits [https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us]. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment Some of our children require a special kind of support: yours. Visit our microsite [https://go.walsall.gov.uk/children-and-young-people/social-work-recruitment] to find out more about joining Walsall Council as a Children's Social Worker.