The Royal Borough of Kensington and Chelsea
Family Hub Business Support Officer x2
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Help keep vital family services running smoothly and create a welcoming space for local families.
As a Family Hub Business Support Officer, you’ll provide the administrative and operational support that helps our Family Hub services run effectively. Your work will help ensure families receive the support they need in a welcoming and well-organised environment.
Working Style:
You’ll be based in the Borough 5 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What you’ll be doing:
- Provide essential administrative support to managers and practitioners within the Family Hub and Early Help services.
- Welcome families and professionals into the Hub, acting as a professional first point of contact and ensuring visitors feel supported and comfortable.
- Coordinate the day-to-day organisation of the Hub, including managing room bookings, maintaining service information, and helping ensure the space remains organised, accessible, and welcoming.
- Support the service through accurate data management, including processing referrals, maintaining databases, and ensuring records are kept up to date to support service monitoring, reporting, and Ofsted requirements.
- Assist with the operational running of the Hub, helping coordinate IT needs, liaising with contractors for building maintenance, and supporting the organisation of meetings and events.
By resolving administrative issues quickly and keeping systems running efficiently, you’ll help ensure the service remains responsive to the needs of families across the borough.
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For further details, please review the Job Description and Person Specification.
What you’ll bring
- Strong organisational skills and the ability to prioritise tasks effectively in a busy environment while maintaining attention to detail.
- Experience maintaining databases and managing records.
- An understanding of handling confidential information in line with GDPR requirements.
- A friendly and professional communicator who is comfortable interacting with families, colleagues, and partner organisations.
- Proactive, flexible, and enjoys working as part of a team. A background in children’s services, the NHS, or the voluntary sector would be beneficial, but most important is your commitment to providing high-quality support to families and colleagues.
Why join us
At RBKC, we’re all in – investing in our people, our communities, and our future.
- You’ll receive a competitive salary and join a supportive team that is passionate about improving outcomes for children and families.
- We are committed to professional development and offer opportunities to build your skills while working within the national Family Hub and Best Start for Life initiatives.
- This role offers the opportunity to work at the heart of a service that supports families every day, where your organisational skills and attention to detail make a real difference to how services are delivered.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses, and unique local places. Everything we do is focused on supporting our residents, strengthening our approach, and creating a fairer borough.
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As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity, and work together to build a borough that is greener, safer, and fairer for all.
The we’re all in mindset is central to this role. By keeping services organised and welcoming, you help ensure families can access the support they need when they need it most.
Interview Details
Face-to-face interviews W/C Monday 28th September 2026
DBS Requirement: Standard
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
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